Volunteer Supervisor

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world's largest science centers and New England's most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum's singular location connecting Boston and Cambridge puts us at the junction of some of the world's most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

Why We Need You

The Volunteer Supervisor will help grow the In-Gallery Learning Volunteer Program and support our volunteers through annual recruitment and onboarding, and regular training and check-ins. This role will also help expand the In-Gallery Learning program offerings by developing new programming and updating current programs to fit the needs of the Museum and leverage the skills of our volunteer team.

What You'll Accomplish

• The In-Gallery Learning Volunteer Supervisor will ensure smooth operations of the IGL Program and spaces by providing a supportive and productive environment for IGL volunteers and the staff that work with them to create great guest experiences through hands-on programs at the museum.
• The IGL Volunteer Supervisor will provide guidance and support for volunteers and staff on shift, supervise the daily relationship between staff and volunteer educators, and communicate program schedules and changes. The IGL Volunteer Supervisor will lead shift check-ins as member of a team of IGL Leads including the IGL Coordinator and IGL Program Manager.
• The IGL Volunteer Supervisor will help plan and deliver high-quality volunteer trainings on best practices, assist with the IGL educator training program as a mentor and activity trainer, and contribute to the upkeep and maintenance of the IGL program and spaces.

Schedule: Tues-Sat or Sun-Thurs

What We're Looking For (Competencies)

• Detail oriented: Strong attention to detail in record keeping, maintaining training notes and training materials, and space and program upkeep.
• Communication and collaboration: Comfort leading check-ins and discussions, communicating schedules and plans, collaborating with other staff and volunteers to deliver world class programming, and working with the public in the museum.
• Flexibility and composure under pressure: Ability to adjust quickly to changing factors including just-in-time staff, program, and training changes, ability to maintain composure and leadership under time and staffing constraints.
• Customer service: Comfort with supporting visitors, staff, and volunteers in a positive, engaging manner. Comfort with large crowds of people in an active, dynamic environment.

Physical Requirements

This position requires the ability to stand, walk, bend, and reach while setting up, maintaining, and cleaning up program spaces. Responsibilities may include pushing, pulling, lifting, and moving tables, program equipment, and bins of supplies weighing up to 30 pounds.

How We Work – Our Values

Mission-Focused: We inspire a lifelong love of science in everyone.

Audience-Driven: Everything we do begins with the people we serve.

Innovative: We are curious, take smart risks, share responsibility, and own outcomes.

Generous: We offer time and energy towards common goals.