$55K–$70K salary + performance bonus
**Pay: **$55,000–$70,000 per year salary, plus a quarterly performance bonus of up to $6,000 per year tied to booking rate, call answer rate and customer reviews.
American Dream Home Services is adding a full service plumbing division and every call, booking and dispatch runs through you. We're looking for a leader who turns a phone room into a revenue engine: every caller answered, every call booked, every tech's day full.
And here, you're not just an employee you're an owner. American Dream Home Services is employee-owned, so when the company grows, your share grows with it.
What you'll do
- Build, hire, train and lead our team of Customer Service Reps (CSRs) and dispatchers for HVAC and plumbing
- Own the numbers: answer rate, booking rate, average handle time, cancellations and customer satisfaction
- Write and coach call scripts for service, emergency, drain, water heater and maintenance-plan calls
- Run dispatch so the right tech gets the right job balancing emergencies, schedules and drive time across La Plata County
- Listen to recorded calls weekly and give each rep specific, scored feedback
- Manage the CRM / field-service software, call tracking and phone system
- Grow maintenance-plan memberships and follow up on unsold estimates
- Report weekly to leadership on call volume, lead sources and booked revenue
What you bring
- 3+ years in a call center, dispatch or customer service role; 1+ year supervising people
- Home-service experience (HVAC, plumbing, electrical) strongly preferred
- Experience with ServiceTitan, Housecall Pro or similar field-service software
- Comfortable with numbers, KPIs and simple spreadsheets
- Calm under pressure burst pipes and no-heat calls happen at the worst times
- A coach's mindset: you raise people up and hold the line on standards
Schedule
Monday–Friday, daytime hours; occasional evening or weekend coverage during peak season.
Benefits
- PTO and paid vacation days
- Paid training and room to grow as the plumbing division scales
- Health insurance, 401k match, and employee ownership for all full time employees
How to apply
Apply directly through this posting. Applications are accepted on an ongoing basis there is no fixed deadline.
