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Role: Global PMO Director
Location: Dallas, TX
Duration: Possible 3-Month Contract-to-Hire (CTH)
We are seeking an experienced Global PMO Director to oversee a portfolio of technology delivery initiatives across multiple markets. The role will lead and mentor a team of Delivery Leads (Senior Technical Program Managers), ensuring consistent execution, governance, risk management, and predictable delivery across multiple concurrent programs.
The ideal candidate will have strong experience managing large-scale, multi-market technology programs, executive stakeholder engagement, cross-functional teams, and complex software delivery lifecycles. This is a portfolio leadership role requiring the ability to identify risks early, resolve cross-team dependencies, influence stakeholders, and maintain delivery excellence without relying on direct reporting authority.
Key Responsibilities:1. Portfolio Oversight & Delivery LeadershipOversee multiple Delivery Leads managing technology platform implementations across different markets.
Maintain visibility into milestones, critical paths, dependencies, risks, and blockers across all projects.
Conduct regular team meetings and individual check-ins to monitor progress and resolve challenges.
Review project plans, RAID logs, Jira boards, and delivery timelines.
Identify recurring issues across projects and implement common solutions.
Coach Delivery Leads on project planning, risk management, escalation, and executive communication.
Review leadership updates and executive presentation materials.
Provide direct coverage for projects when Delivery Leads are unavailable or require additional support.
Lead critical escalations involving cross-functional dependencies, vendors, and scope disagreements.
Support project standups, governance meetings, and executive discussions when required.
Maintain sufficient project knowledge to ensure seamless transition and continuity.
Own the program governance and reporting cadence across all projects.
Review and finalize weekly leadership status reports and monthly Steering Committee presentations.
Ensure risks, issues, dependencies, owners, and mitigation timelines are clearly documented.
Establish and maintain PMO standards covering RAID management, Jira, Confluence, milestone tracking, and accountability.
Prepare executive pre-reads and coordinate leadership feedback.
Monitor projects throughout the complete implementation lifecycle, including:
Discovery and Localization
Development and Build
System Integration Testing (SIT)
User Acceptance Testing (UAT)
Production Verification Testing (PVT)
Pilot and Phased Go-Live
Hypercare and Transition to Support
Validate go/no-go criteria, cutover plans, rollback strategies, and hypercare exit criteria.
Identify resource and environment conflicts across multiple release schedules.
Serve as the primary PMO contact for senior business and technology stakeholders.
Build strong relationships with product, engineering, market teams, vendors, and external partners.
Manage escalations professionally, ensuring clear ownership and timely resolution.
Communicate program health, risks, and decisions effectively to executive leadership.
Develop reusable implementation playbooks and best practices based on lessons learned.
Identify opportunities to automate reporting and project tracking through Jira and other tools.
Support resource planning, onboarding, and development of Delivery Leads and PMO Analysts.
Contribute to account-level delivery improvements and strategic planning.
The candidate should possess a strong understanding of enterprise technology delivery and software development lifecycles. Hands-on development or coding experience would be an added advantage.
Software Delivery Lifecycle
Strong understanding of Agile and hybrid methodologies.
Experience with sprint planning, release management, backlog management, and cross-team dependencies.
Knowledge of testing phases including Unit Testing, Integration Testing, SIT, UAT, and PVT.
Understanding of development, staging, and production environments.
Experience with defect management, release planning, cutover, and rollback strategies.
Digital Ordering & Restaurant Technology
Understanding of digital ordering platforms across Web, Mobile Apps, Kiosks, and delivery aggregators.
Knowledge of POS integrations and restaurant technology platforms.
Understanding of menu management, product configuration, pricing, modifiers, and localization.
Knowledge of payment processing, payment service providers, refunds, and reconciliation.
Familiarity with third-party delivery platforms and dispatch solutions.
Exposure to CMS, CRM, customer messaging, transactional email, and customer engagement platforms.
Understanding of market-specific requirements, including language, currency, taxation, promotions, and regulatory compliance.
Integration & Data
Understanding of APIs, middleware, and event-driven architecture.
Experience with enterprise system integrations and cross-platform dependencies.
Knowledge of data migration from legacy platforms.
Extensive experience in technology program management and PMO leadership.
Proven experience leading multiple Senior Program Managers or Delivery Leads.
Strong portfolio management and governance experience.
Experience managing large-scale, multi-market technology implementations.
Strong expertise in RAID management, Jira, Confluence, and executive reporting.
Excellent stakeholder management, communication, and escalation-handling skills.
Ability to manage distributed teams across multiple time zones.
Strong understanding of end-to-end software delivery and release management.
Ability to influence cross-functional teams without direct reporting authority.
Additional Expectations:
Comfortable managing 4–6 hours of meetings daily across global time zones.
Flexibility to attend early morning and late evening meetings as required.
Strong executive presence and ability to communicate complex technical issues clearly.