Onsite in Atlanta, GA
Scrum Master with ServiceNOW - ITSM, HRSD, SPM, CSM
Responsibilities
" Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.)
" Facilitate workshops, interviews, and JAD sessions with stakeholders at all levels
" Translate business needs into user stories, use cases, process flows, and acceptance criteria
" Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team
" Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities
" Manage the product backlog, prioritize features, and support sprint planning in an Agile environment
" Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices
" Support UAT by defining test scenarios, coordinating testing, and tracking defects to resolution
" Develop training materials and support change management activities at go-live
" Produce clear documentation including BRDs, solution design documents, and process maps
Qualifications
" 4 8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform
" Strong understanding of ServiceNow's data model, workflows, and core modules
" Proficiency in requirements management tools (Jira, Azure DevOps, or similar)
" Experience working in Agile/Scrum delivery models
" Demonstrated ability to facilitate workshops and influence without direct authority
" Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences
