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Apply now: Account Manager, location is Hybrid – Greater San Francisco Bay Area (Berkeley, CA). The start date is ASAP for this permanent position.
Job Title: Account Manager Location-Type: Hybrid – Greater San Francisco Bay Area (Berkeley, CA) Start Date Is: ASAP Duration: Permanent / Full-Time (40 hours/week) Compensation Range: $70k-90k/year (Account Executive) $90k–$115k/year (Account Manager) Additional Compensation: No bonus or commission Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. This position is not eligible for sponsorship .
Job Description: The client is seeking a relationship-driven Account Manager to manage an existing book of business, drive client retention and satisfaction, and identify upselling opportunities within technology and IT support services.
Day-to-Day Responsibilities:
Manage and grow relationships with existing SMB clients.
Own client retention, satisfaction, and ongoing account engagement.
Identify upselling opportunities within existing accounts.
Serve as the primary point of contact for client needs, inquiries, and escalations.
Collaborate with internal delivery teams to ensure client needs are met.
Maintain professional, responsive communication with internal and external stakeholders.
Initially shadow team members and support administrative tasks while learning the client's services and processes.
Independently manage an assigned book of business following onboarding.
Attend onsite client meetings as needed, typically around once per month.
Minimum Requirements:
2–5 years of recent experience in Account Management, Customer Success, Client Services, or Relationship Management in a small company or startup that sells technical products or services.
Proven experience managing existing client relationships and maintaining customer satisfaction.
Strong client-facing presence with excellent written and verbal communication skills.
Highly responsive, accountable, organized, and proactive.
Ability to collaborate effectively with internal teams and external stakeholders.
Technology-friendly mindset with an interest in learning and selling IT support services.
Experience identifying opportunities to expand existing client accounts.
Bachelor's degree.
Ability to attend initial onsite training in Berkeley, CA, and client meetings as needed.
Preferred Qualifications:
Previous experience in technology sales, IT services, or managed IT services.
Experience supporting small and medium-sized business (SMB) clients.
Background in account growth, upselling, or expanding customer relationships.
Experience managing a book of business in a technology-focused environment.