IT Depot Operations Tech Support & Asset Lifecycle Coordinator

Our client, an IT Services and Consulting company, is looking for a Depot Management – Tech Support for their East Moline, IL location.

Requirements:

• Very good Excel sheet skills.
• Understanding of Asset management and working with Factories and Users for asset tracking in excel and updating CMDB. Scheduling asset updations as per need
• Good Coordination with vendors, internal team, customers and different parties
• We need a real-time program that will allow for a weekly/monthly/quarterly/yearly production schedule to be auto generated.
• Note: here production schedule means Depot mgmt related laptops/desktop supply mgmt asset production schedule.
• This will pull from a defined query of EOL assets, today this is managed via Excel, we need to have this data always live
• This program needs to understand what device the customer currently has (Model, Manufacture, SSD total size, RAM on the device, and processor), if it is eligible for EOL, and is a device upgrade in process.
• We need to ensure the old device is replaced in 60 days
• We need to ensure that we know a machine was sent to the right location and if it was used for that individual
• We must also know what inventory is available from ‘9000 JDIS Config Center New’ as this is the inventory that is available to ship to customers.
• In addition, any inventory that is not in reserved status in edge stockrooms that is less than 18 months old can be used for EOL.
• Understand the % complete by edge PM, based off the original FY25 budget
• Once a machine is purchased and deployed, it must be marked as completed
• Interaction with Edge to adjust production schedules based on their needs
• Ability to manage exceptions to the process as we will have some flex availability
• Generate weekly progress reports to ensure we are on track to hit the 100% program goal
• Presentations on status and reports for Edge group
• Years of Experience: 10.00 Years of Experience

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities