The Communications Operator serves as the first point of contact for patients, visitors, and callers, creating a welcoming and professional experience. this role is responsible for greeting and directing patients, assisting with appointment check-ins, answering and routing phone calls, and providing exceptional customer service.
Hours:
Minimum of 24 hours per week, days, Monday-Friday, 3-4 days a week
Responsibilities:
- Greet and welcome patients and visitors in a friendly, professional manner.
- Direct patients and visitors to the appropriate departments for check-in.
- Assist patients with arrival and check-in for scheduled appointments.
- Answer incoming phone calls and transfer calls to the appropriate departments.
- Provide excellent customer service while maintaining a positive and welcoming environment.
- Assist with projects as they become available.
- Demonstrates Teamwork through collaboration, working well with others, concern for co-workers, and a team approach to accomplishing service and quality.
- Maintains a good working relationship with co-workers and immediate supervisors as well as with other departments.
- Seeks opportunities for continued growth and performance improvement.
- Always maintains a professional appearance and manner.
- Maintains dependability and completes work in a timely matter.
- Support the organization's philosophy, goals, and objectives.
- Performs other duties as assigned.
Qualifications:
- High School Diploma or equivalent.
- Hospital/Prior office experience preferred.
