Program Operations Coordinator

ORGANIZATION OVERVIEW:

Food For Thought is a 501(c)(3) not-for-profit organization in Florida, serving Walton and Okaloosa Counties. Food For Thought works to fight child hunger through year-round programs designed to fight the negative impacts of Child Hunger in the lives of food-insecure children in grades K-12.

Our goal is to support a child’s development and educational experience by bridging the gap between school meals during weekends, Summer, and Holiday breaks, as well as offering learning and life-skill resources through the Emeril Lagasse Full-Circle Kitchen.

Food For Thought has been working to fight child hunger since 2010, and currently serves 36 schools in Walton and Okaloosa Counties, reaching over 3,600 students weekly through our year-round services.

POSITION OVERVIEW:

The Program Operations Coordinator is a newly created role in the organization. This role will support the year-round program operations in both Walton and Okaloosa County. The position reports to the Operations Manager. This position was created with room for professional development and growth within the organization.

The Program Operations Coordinator provides continuity within our full scope of service year-round with their organizational knowledge and understanding of our standard operating procedures. Program Operations Leads must develop a strong understanding of the history, culture, and mission of the organization. In addition, a commitment to our organizational standards and best practices must be demonstrated consistently.

A Program Operations Coordinator will be on-site with our volunteers in our pantry locations or out in the community, providing services at least 50% of the time. This position plays a critical role in the training and retention of our volunteer base. It is the responsibility of this role to educate our volunteers on our mission, programs, and opportunities to support the organization.

As a team member of Food For Thought Outreach, we work together to fight childhood hunger in our community. Our Mission comes before all other tasks and duties. Team members are advocates and representatives of our work and hold a shared passion for the Mission and Values of our Organization. Growth and Change are to be expected and welcomed in this work and will bring an ever-changing landscape for the team. As a member of a small team, we are all expected to share in the work, from the day-to-day tasks to high-level strategy.

Experience | Skills | Attributes

Highly adaptable

3+ years of experience working on a team or leading a team in person

Experience with critical thinking and problem-solving in a professional environment

Strong organizational skills and personal time management

Experience with Google Suite and willing to learn new software programs

Enjoy working with a team in a culture of high-performance expectations

Strong in-person and written communication skills. Comfortable talking with small groups of people.

Enjoy working with volunteers of all ages and small and large groups

Passion for our mission and commitment to the work required to deliver our program services.

Willingness to work in a variety of settings, including an office environment, pantry/warehouse, and in the field.

Program Planning and Resourcing ( 40% )

• Work with the team to plan and allocate resources such as food, supplies, vans, and equipment to meet the needs of the programs.
• Maintain accurate records in the shared drive regarding inventory for food and supplies relevant to the programs
• Maintain accurate data in the shared drive for the benefit of the overall organization
• Support the seasonal planning and execution related to seasonal program changes.
• Work with the team and volunteers to receive and maintain shipments and food inventory at all locations.

Program Execution ( 50% )

• Lead packing groups with high levels of engagement and education regarding the programs and mission of the organization.
• Model and train the standards and practices of the organization with the program team and volunteers.
• Work in the field with the staff and volunteers to provide services in our year-round programs.
• Share critical information with supervisors promptly.
• Model the program culture with a deep understanding of organizational history, purpose, mission, and operating standards
• Infuses awareness of organizational activities, needs, and programs with volunteers and partners, both internal and external

Volunteer Base ( 10%)

• Support volunteer training in the pantry and the field.
• Uphold the standards and practices of the organization while working with volunteers.
• Report any volunteer-related concerns promptly to your supervisor
• Train, schedule, and work with support volunteers, seasonal volunteers, and event volunteers
• Learn to support the volunteer schedule as needed throughout the year
• Engage volunteers in new opportunities to support the organization
• Serve as an advocate for the organization with the volunteers

SCHEDULE AND AVAILABILITY:

Employees may be required to attend events and/or be available to work days, nights, weekends, and holidays to meet the needs of the Organization. Employees may be required to work in a variety of locations to provide services throughout the year. This full-time, hourly role should expect to work an average of 36-40 hours per week, with a schedule created to meet program needs.

CONDITIONS OF WORK:

While performing the duties of this position, the employee may be exposed to the elements, including wet and/or humid conditions, extreme heat, and rain. This position requires travel within the service areas of the organization and requires the employee to regularly drive a company vehicle. Employees are frequently required to climb, sit, reach, stoop, kneel, crouch, or crawl. Employees must regularly lift and/or move up to 40 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Job Description represents an overview of the responsibilities for the above-referenced position.

It is not intended to represent a comprehensive list of responsibilities. An employee should perform all duties as assigned by management.

Non-profit organization serving food-insecure children in Walton and Okaloosa Counties since 2010.