Customer Service Representative

We are looking for a Customer Service Representative to support a busy service team in New Hope, Minnesota. This Long-term Contract position offers a hybrid schedule, with onsite collaboration during part of the week and remote work on designated days after training. The person in this role will serve as a key point of contact for customers, helping manage service requests, coordinate order details, and ensure timely communication across multiple support needs.

Responsibilities:

• Manage a high volume of incoming customer calls and direct inquiries to the appropriate team members when needed.

• Create and update service requests in ServiceNow, ensuring work is categorized accurately by urgency and service type.

• Process orders in internal systems and verify that order details are entered correctly.

• Build, update, and maintain customer account information, including warranty records, in company databases.

• Work with internal partners and customers to resolve shipment concerns, backorder questions, and billing-related issues.

• Communicate with customers to arrange service timing and provide updates related to scheduled work.

• Support the completion of work orders by assisting with closeout steps and billing coordination.

• Contribute to additional administrative and customer support tasks as business needs evolve.

• Prior experience in customer service or customer support in a fast-paced business environment.
• Comfortable handling inbound calls while maintaining professionalism and accuracy.
• Experience with order entry and service-related data management.
• Ability to manage multiple tasks, prioritize effectively, and respond quickly to changing customer needs.
• Strong written and verbal communication skills with a customer-focused approach.
• Proficiency with business systems such as ServiceNow, JDE EnterpriseOne, or similar platforms.
• Able to work in a hybrid setting and attend onsite training during the first two weeks of the assignment.