Job Description
We are looking for a Desktop Support Analyst to join an onsite team in Clarksville, Tennessee for a Contract assignment supporting a large-scale device rollout in a manufacturing setting. This position is centered on preparing, deploying, and supporting Windows-based laptops and desktops while helping employees transition to new equipment with minimal disruption. The ideal candidate is practical, user-focused, and confident resolving common technical issues in the field while following established procedures and site safety expectations.
Responsibilities:
• Prepare Windows laptops and desktop systems for deployment by imaging, configuring settings, and validating device readiness before distribution.
• Deliver new hardware to end users, replace existing equipment, and guide employees through initial setup activities to ensure a smooth transition.
• Provide hands-on support for Microsoft 365 tools, including Outlook, Teams, OneDrive, and related productivity applications during device rollout.
• Install required business software and resolve issues involving application setup, device imaging, and workstation configuration.
• Rebuild and ready returned equipment for future use by re-imaging devices, checking functionality, and updating deployment status records.
• Coordinate deployment schedules with users and internal contacts to manage device swaps efficiently and maintain project momentum.
• Assist with basic OneDrive file access concerns and support user-facing migration tasks tied to workstation deployment activities.
• Record completed work, update asset tracking information, and maintain accurate documentation throughout the deployment lifecycle.
• Follow site-specific safety rules, security procedures, and deployment standards while escalating more advanced technical problems when appropriate.• Prior experience supporting PC refreshes, desktop deployments, or end-user migration projects in a structured work environment.
• Strong working knowledge of Windows 10 and Windows 11, including troubleshooting common workstation issues.
• Familiarity with Microsoft 365 applications and the ability to assist users with standard setup and support needs.
• Experience installing, configuring, and validating business software on desktop or laptop hardware.
• Ability to communicate clearly with end users and provide dependable customer support in an onsite setting.
• Comfort working independently, following documented procedures, and adapting to shifting project priorities.
• Dependable reliability, including consistent attendance and adherence to workplace expectations and safety requirements.
• Exposure to tools or environments such as Microsoft Intune, Autopilot, Active Directory, or Azure AD is preferred.
