Customer Service Associate

AmTab Manufacturing has an immediate need for a Customer Service Associate. The qualified individual will have 3+ years' office experience and be responsible for the following:

Responsibilities:

• Answer all incoming phone calls and direct callers to the right company contact

• Manage lobby and waiting area for visitors and direct visitors to the right company contact

• Manage conference rooms and meeting schedules

• Manage product showroom

• Manage caf areas

• Manage office supplies and establish partnerships with printer companies for ongoing support

• Develop sample kits with all product options accurately to send to customers

• Assist with warranty information and assembly instructions (when applicable)

• Manage Daily Reports

• Enter sample orders into AmTab’s ERP

• Enter shipment information into UPS Worldship platform

• Manage incoming and outgoing small package shipments and USPS mail

• Assist with order status requests • Assist with sales and marketing initiatives

• Represent AmTab professionally and graciously at all times in correspondence with customers

• Integrate into the various AmTab departments to form a team environment

• Fill in for Front Desk when needed

Qualifications:

• 3+ years' experience in an office management setting

• Strong attention to detail and organizational skills

• Excellent written, verbal, and customer service skills

• Experience with ERP systems

• Ability to manage multiple priorities in a fast-paced environment

• Proficient in Microsoft Office (Word, Excel, Outlook, Teams)

• Spanish bilingual is a plus but not required