Our client, a Banking company, is looking for a Data Entry Clerk (Level III) for their Chicago, IL location.
Responsibilities:- Responsible for handling more complex files and effectively preventing client escalations.
- Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents.
- Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
- Addresses issues in production proactively and handles complex client escalations
- Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
- Monitors and reviews documentation requirements
- Resolves peer or customer escalations and inquiries
- Executes on policies and procedures in connection with firm policies and guidelines regarding document management
- Data Entry experience - full keyboard and 10-key numeric keypad
- Ability to accurately key information adhering to SLA deadlines
- Proactively communicate and escalate issues (i.e. computer system problems, inaccurate information, out of balance transactions, etc.)
Requirements:- Must have previous DE exp. to be considered for this role.
- Familiar with lockbox products, especially healthcare
- Familiar with medical terminology.
Why Should You Apply?- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
