Are you the goto problem solver for complex customer orders?
Put your SAP skills and customer savvy to work supporting highvalue accounts and multibusiness commercial objectives. In this onsite role, you’ll orchestrate the order lifecyclefrom precise entry to costeffective fulfillmentwhile safeguarding service levels and elevating the customer experience.
Role snapshot
- Location: Midland, Michigan 48674 (onsite, Monday–Friday)
- Contract: 7 months through Kelly
- Pay: $20–$26/hour, based on experience
What success looks like
- You process complex and priority customer orders accurately in SAP, aligned with business work processes and guidelines.
- You maintain expert knowledge of products, applications, and services to guide customer decisions.
- You build trusted relationships, translate needs into executable plans, and share insights that inform strategy.
- You coordinate activities across assigned accounts and jump in on others when needed, without missing SLAs.
- You consistently choose solutions that balance customer requirements with operational capabilities and cost.
- You act as a key resource for systems, tools, and processeshelping teammates and stakeholders navigate complexities.
- You tackle escalations, resolve obstacles, and recommend improvements that enhance efficiency and satisfaction.
Musthaves
- Bachelor’s degree.
- About 5 years in customer service, order management, or business operations roles.
- 1–2 years with SAP preferred.
- Clear, confident communication by phone and email; comfortable with call handling and followups.
- Strong problem solving; solid grasp of customer service and business process fundamentals.
- MS Office proficiency with emphasis on Excel and Outlook.
Tech stack
- SAP
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office Suite
Take the next step
If this aligns with your experience, apply todayand share with a colleague who might be a fit.
