Dispatcher Manager

We are looking for a Dispatcher Manager to lead daily hub activity and guide a team of dispatch professionals in Chicago, Illinois. This contract opportunity is ideal for someone who enjoys balancing hands-on floor leadership with team development in a high-volume logistics setting. The person in this role will help keep operations running smoothly, support service performance, and foster a safe, accountable workplace.

5AM-130PM and 130PM-10PM

Responsibilities:

• Direct day-to-day hub operations by overseeing dispatcher workflows and keeping package movement aligned with scheduled departure times.

• Supervise, support, and prioritize work for a team of approximately 5 to 10 Dispatchers based on daily volume and staffing needs.

• Adjust assignments in real time and arrange coverage when absences or workload changes affect hub performance.

• Review output, throughput, and service metrics, then share updates and operational insights with leadership.

• Provide on-the-job coaching, performance guidance, and practical support to help team members improve effectiveness.

• Assist with training and onboarding for new team members to build readiness and consistency across the team.

• Lead safety conversations and reinforce established procedures, policy compliance, and expectations for daily execution.

• Address operational disruptions quickly, resolve routine issues, and escalate facility, staffing, equipment, or volume concerns when needed.

• Contribute to process improvement efforts that strengthen efficiency, reliability, and service quality across the hub.

• At least 2 years of experience in dispatching, logistics, transportation, warehouse operations, or a related leadership environment.
• Prior experience guiding, coaching, or training employees in a fast-paced operational setting.
• Working knowledge of dispatch platforms, transportation management systems, or comparable logistics software tools.
• Strong communication, decision-making, and problem-solving abilities with the capacity to manage multiple priorities.
• Comfortable working actively on the hub floor and in the yard throughout the shift.
• Able to work both indoors and outdoors in changing weather conditions.
• Ability to stand, walk, and move continuously during scheduled working hours.
• Capable of occasionally lifting or moving items weighing up to 25 pounds.