Plumbing Service Manager (Master Plumber)
The Role
This is a ground-floor opportunity to build a department not inherit someone else's. You'll bring your Master Plumber license and residential service experience to set the standards, processes, and team that will define client's plumbing division. Whether you've built one before or you're a senior plumber ready for that next step, this role is built for you.
What You'll Do
- Lead and develop Bailey's residential plumbing service department
- Perform and oversee residential plumbing service, diagnostics, and repairs
- Establish processes, standards, and best practices for the new service line
- Mentor and help build out the plumbing team as the department grows
- Deliver an outstanding customer experience on every call
- Partner with leadership on pricing, workflow, and departmental strategy
What We're Looking For
We're open to two kinds of candidates: a proven department builder who has stood up or run a plumbing service line before, or a senior residential plumber who is ready to build one for the first time. Either way, you bring strong technical skills, leadership instincts, and a customer-first mindset.
Requirements
License Must Haves
- Current Georgia Master Plumber license, Class II (Non-Restricted), issued by the Georgia Division of Master and Journeyman Plumbers required
- South Carolina Residential Plumber license preferred but not required. Dual GA/SC licensing is strongly preferred, as this role supports service in both GA and SC within the CSRA. Exam waiver available for qualified Master Plumbers.
Experience
- 5+ years of residential service plumbing experience, including diagnostics, repair, and customer-facing service calls required
- 2+ years in a lead, supervisory, or management role within a plumbing or home services operation preferred
- Prior experience standing up or running a plumbing service department a plus, not a requirement.
Skills
- Strong knowledge of residential plumbing systems, Georgia and SC plumbing codes, and safe work practices
- Ability to build processes and standards from scratch and hold a team to them
- Comfortable partnering with leadership on pricing, workflow, and departmental strategy
SAM
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
