Job Title Distribution Technician l
Phoenix AZ 85040
3 Months
Job Responsibilities
- Follow approved work instructions and training requirements for C6 MCOT Monitor software upgrades.
- Prepare monitors for software update activities by confirming the device is powered, connected to the appropriate Wi-Fi network, and has sufficient battery level.
- Access ConfigApp and supported device settings as instructed to initiate or supportthe software update process.
- Assist with automatic update checks, service mode entry, configuration updates, video checks, monitor data purging, and MonitorApp launch steps as defined in the process.
- Perform model-specific update steps for supported devices, including Samsung Galaxy A10e, Samsung Galaxy A13, or similar supported monitors.
- Respond appropriately to update prompts, permission screens, retry messages, and required settings changes during the update process.
- Verify that the monitor returns to normal operation after completion of the software update or service process.
- Escalate any device, network, software, passcode, settings, or update issues to the
- Manager/Supervisor or designated Distribution personnel.
- Maintain device handling discipline to prevent damage, data concerns, or process deviations.
- Support record retention requirements by following local documentation practices and applicable record control procedures.
