Community Manager - Georgetown, TX

We exist to create thriving communities that feel like home. Through thoughtful design, state-of-the-art construction, and highly engaged management, we help our community members build meaningful connections, lead vibrant lives, and feel a strong sense of belonging.

The Role

As a Community Manager, you will manage the daily operations of one of our 55+ Active Adult communities in Georgetown, TX. Reporting to the Regional Manager, you will have an exciting opportunity to help us achieve our mission of building community.

What You'll Do

Daily Operations

• Manage and lead all phases of on-site operations, including rent collection, invoice payments, budget management, community member communications, daily activities and events, and oversight of vendors and maintenance teams

• Hire, train, develop, motivate, and inspire your team

• Develop strong personal relationships with community members, solicit feedback on an ongoing basis, and continually improve the community member experience

• Maintain high expectations for community upkeep and swiftly address concerns

• Keep your team apprised of organizational updates and priorities

• Achieve budgeted financial and operational goals, including revenue, occupancy, and expense management

• Use YARDI to monitor apartment availability, qualify prospects, and manage community member data

• Achieve high community member satisfaction and retention through exemplary service and execution of our Lifestyle & Engagement program, built around three pillars: Strengthen Your Body, Sharpen Your Mind, and Share Your Gifts. This includes event set-up and tear-down and encouraging participation

• Ensure the community meets company standards for show quality by inspecting daily and communicating with the maintenance team

• Provide hospitable, high-quality service to ensure a memorable experience for all

Sales and Retention

• Lead a strong sales culture: motivate and inspire your team to deliver a high-quality prospect experience and meet sales goals through daily huddles, lead nurturing, impactful tours, and authentic relationship building

• Maintain a strong understanding of local comps and our unique differentiators and value proposition

• Ensure an active community social media presence to promote our lifestyle externally

• Promote high community member retention through continual relationship building and a proactive, personalized approach to upcoming renewals

Qualifications

• High school diploma and a valid driver's license

• Minimum of 8 years of professional management experience, preferably with lease-up properties in multifamily housing, Active Adult, or hospitality

• Experience maintaining financial records and managing budgets

• Experience using YARDI or other property management software

• Proficiency in Microsoft Word, Excel, and Outlook

• Effective communication skills and the ability to navigate conflict

• Familiarity with Fair Housing, the Americans with Disabilities Act (ADA), the Fair Credit Reporting Act, OSHA, and other laws and regulations governing multifamily housing operations

• Servant leader mindset and a passion for making a difference in others' lives

• Strong sense of accountability and a solution-oriented approach

• Reliable transportation and flexibility to work a regular Monday through Friday schedule, plus nights, weekends, and/or holidays when required

• Ability to physically access all exterior and interior areas of the property and amenities, and to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance