Infrastructure Operations Support 3

Job title: IT Operations Support 3

Duration: 3+ years

Location: Atlanta, GA

Pay range: $25-$30/hr on W2

Job Description:

Enter Job Description...

The Infrastructure Operations Center (IOC) is responsible for 24x7x365 monitoring and problem resolution related to Southern Company’s Technology Organization Infrastructure.

Job Summary:

This is a frontline systems infrastructure analyst position responsible for monitoring and managing the Southern Company Services (SCS) distributed computing environment consisting of the Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases. This includes monitoring, diagnosis, and resolution.

Job Requirements:

• Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the frontline for resolving problems.

• Ability to interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers.

• Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of the computing networks.

• Provide centralized monitoring, first line problem diagnosis and resolution for computing systems including batch streams on open systems (Windows, Unix/Linux).

• When responding to events, the frontline analyst must carefully track

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals