Connecticut-based Managed Service Provider is seeking an experienced IT Engineer with 5+ years of hands-on experience supporting business IT environments. This role is ideal for a seasoned professional who thrives in a fast-paced MSP environment, enjoys working across diverse technologies, and takes pride in delivering exceptional technical and customer support to small and mid-sized businesses.
This is an in-office position based in Connecticut, with a mix of remote support and occasional on-site visits to client locations. You'll work alongside a collaborative team, managing and supporting a wide range of server, cloud, networking, and end-user technologies.
What You'll Do
- Primary Role will be to Configure, monitor, and troubleshoot firewalls, switches, VPNs, and wireless infrastructure
- Manage and resolve escalated helpdesk tickets across server, cloud, networking, and end-user environments
- Support client onboarding, technology migrations, and infrastructure deployments and upgrades
- Serve as a trusted technical point of contact for SMB clients, building strong relationships through consistent, professional service
- Document solutions, configurations, and processes to support team knowledge sharing
- Collaborate with teammates on complex issues and projects
What We're Looking For
- Exposure to virtualization platforms such as VMware or Hyper-V
- Proven experience with networking, firewalls (e.g., SonicWall), VLANs, VPNs, and wireless solutions
- Familiarity with RMM and PSA platforms (e.g., ConnectWise)
- Strong troubleshooting skills and the ability to independently manage a wide variety of technical issues
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical clients
- Professional, customer-focused approach with a strong sense of ownership and follow-through
- Ability to work both independently and as part of a collaborative team
What we offer:
Competitive salary
401(k)
Full benefits package
Opportunity for growth and advancement
