Customer Care Representative

First and foremost, Progistics Distribution values our people, encourages their development and reward their performance. Our mission is to develop relationships that make a positive difference in our customers’ and employees’ lives. Our vision is to uphold the highest standards of integrity in all of our actions. We work together, across all boundaries, to meet the needs of our customers in a timely manner.

NO REMOTE WORK!!!

Position Title: Customer Care Representative

Location: Henderson NV

Years of Experience required: 2–4 years Customer Service Experience

Pay Band: $16.00 - $18.00 Depending on EXPERIENCE

Type: Full-Time Employee

Classified: Non-Exempt

High growth national logistics company specializing in the home delivery segment seeks candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. You must have a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. In addition, you must have a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Key Job Functions

• Answer, direct, support and resolve incoming calls and concerns
• Track customer interactions and transactions using organized, effective and concise documentation within customer database
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Cross train with other departments
• Other Duties as assigned

Education/Experience Requirements:

• A minimum of 2-4 years of Customer Service
• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Willingness to participate in training before hire and on-the job
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company

Skills and Competencies:

• Must have Interpersonal and customer service skills
• Must have Analytical and problem-solving skills
• Must Multitasking and organizational skills
• Must have the Ability to answer a high volume of calls and/or emails daily
• Must have the Ability to share work among a customer service team
• Must be Attentive and patience
• Must have Ability to find the positive in any situation
• Must have Strong/successful interpersonal relationship skills
• Strong oral and written communication skills
• Demonstrated excellence as an empowering leader with strong coaching and mentoring skills.
• Must have a strong work ethic with a professional, positive attitude
• Creative problem-solving skills and ability to evaluate multiple solutions to make sound decisions

COME GROW WITH US!

Progistics committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, citizenship status, disability or veteran status.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Henderson, NV 89074: Reliably commute or planning to relocate before starting work (Required)

First and foremost, Progistics dba Fragile PAK values our people, encourages their development and reward their performance. Our mission is to develop relationships that make a positive difference in our customers’ and employees’ lives. Our vision is to uphold the highest standards of integrity in all of our actions. We work together, across all boundaries, to meet the needs of our customers in a timely manner