Senior Endpoint Administrator – Intune / Azure / M365
State Agency: Georgia Department of Early Care & Learning (DECAL)
Location: Georgia
Employment Type: Contract / W-2
Position Overview
We are seeking an experienced Senior Endpoint Administrator to support DECAL’s enterprise endpoint and mobile-device environment.
This role is responsible for the maintenance, configuration, and reliable operation of endpoint-management systems, including Microsoft Intune, Microsoft Entra ID (Azure AD), Azure Administration, Active Directory, and Microsoft Endpoint Configuration Manager.
The position also serves as an escalation point for complex endpoint issues, supports mobile devices and laptops, develops support processes and documentation, mentors support staff, and helps improve the organization’s overall endpoint-management strategy.
Required Qualifications
Candidates should have:
- Bachelor’s degree in a related field and at least 3 years of progressively responsible professional IT analyst/systems experience in a large-scale environment, or an equivalent combination of education and experience
- Strong hands-on experience with Microsoft Intune Endpoint Management
- Strong experience with Microsoft Entra ID / Azure AD
- Experience with Microsoft Azure administration
- Strong Active Directory administration experience
- Experience with Microsoft Endpoint Configuration Manager
- Strong troubleshooting experience across enterprise endpoint environments
Core Responsibilities
- Build and deploy application packages through Microsoft Intune Endpoint Manager
- Administer and manage laptops, mobile devices, and endpoint platforms
- Serve as an escalation point for complex endpoint incidents and support requests
- Administer Azure and the Azure Admin Portal
- Support Entra ID / Azure AD and Active Directory environments
- Support Microsoft Endpoint Configuration Manager
- Troubleshoot endpoint, application, operating-system, and device issues
- Develop escalation processes and support methodologies
- Create and maintain technical documentation, knowledge articles, and training materials
- Train, coach, and mentor support staff
- Monitor and report KPIs, trends, recurring issues, and support performance
- Recommend technical improvements and solutions based on recurring incident patterns
- Support application/software installation and troubleshooting
- Maintain endpoint security and patching processes
Technical Skills
Strong experience with:
- Microsoft Intune
- Microsoft Endpoint Configuration Manager
- Microsoft Entra ID / Azure AD
- Microsoft Azure
- Active Directory
- Windows 10 / 11
- Windows Server 2012–2019
- Microsoft 365
- Microsoft Teams / Teams Administration
- M365 Copilot / Copilot Chat
- ServiceNow
- Windows System Administration
- Endpoint security and patch management
- Laptop, desktop, and mobile-device support
- Android and iPhone support
- Hardware and software troubleshooting
- Network printers and peripherals
- Video-conferencing equipment
- Basic Ethernet and Wi-Fi troubleshooting
- Networking topology and connectivity
Preferred Skills
- PowerShell scripting
- ServiceNow experience
- Security and patch-management experience
- Inventory-management experience
- Basic network troubleshooting
- M365 administration and support
- Teams Premium / New Outlook support
- KPI reporting and trend analysis
- Knowledge-base and technical-documentation development
- Strong customer-service and communication skills
- Experience prioritizing and assigning technical work
Before You Apply
Please make sure your resume clearly demonstrates hands-on experience with:
Microsoft Intune, Entra ID/Azure AD, Azure Administration, Active Directory, Endpoint Configuration Manager, Windows 10/11, M365, enterprise endpoint troubleshooting, and support of laptops/mobile devices in a large-scale IT environment.
Candidates whose experience is primarily help desk or desktop support without hands-on endpoint administration may not meet the technical requirements for this role.
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