Associate Director, Partner Development Representative Manager

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, advancement, and the workplace.

Seramount is a global talent services firm that helps HR leaders prepare for the workplace of tomorrow. We have over four decades of experience creating employee-centric strategies that align with business outcomes for our 600 partner organizations. By combining data-driven insights, expert research, advisory services, and innovative technology, we help unlock what’s possible with a truly engaged workforce.

At EAB, we serve not only our partner institutions and organizations but each otherthat's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out ourrecent awards.

For more information, visit ourCareers page.

The Role in Brief:

Associate Director, Partner Development Representative Manager

As a critical member of EAB’s Partner Development team, the Associate Director, Partner Development Representative Manager (PDRM) will lead top-of-funnel strategy for Seramount products. This role will build and manage teams of Partner Development Representatives (PDRs) responsible for generating a qualified sales pipeline. Working directly for the Director, Training and Development, with an indirect line to the Vice President, Partner Development, the PDRM will lead outreach and visit execution strategy as well as culture and staff management for an average team of 7-11 PDRs.

This role will be based in Washington D.C. with an in-office expectation of at least 3 days a week.

This position is also posted at the Senior Manager level; applicants are being considered at both levels for the current opening.

Primary Responsibilities:

Sales Strategy and Visit Performance

• Own and be accountable for visit performance for team
• Monitor and report key business metrics for each PDR on a monthly basis including outreach, visits, warm lead conversion, meeting recruitment, fall-off and visit quality
• Analyze historical visit data to forecast monthly visit performance and establish monthly and quarterly cases to goal that maximize visit volume across all visit channels
• Manage partnership with Partner Development leads to enforce service level agreements (SLAs) and maintain visit acquisition strategies
• Accountable to accurate and consistent reporting on leading metrics (noted above) and weekly progress against goals
• Listen and observe PDR outreach phone calls; coach PDR on initial hook, objection handling, etc.
• Engage with and receive coaching from the Director, Training & Development

Business Process Management

• Lead PDR support of integrated campaigns; oversee and develop targeted outreach strategies in concert with PDR
• Facilitate as well as participate in regular (monthly/quarterly) product, constituency and competitor scripting refreshes and sign offs
• Utilize and effectively manage team compliance with Salesforce reporting and data accuracy
• Communicate and enforce department policies
• Responsible for timely and accurate audits, expense tracking and budget management

Culture and Staff Management

• Recruit and interview PDR candidates throughout the year to maintain robust staffing levels and a strong talent pipeline
• Oversee and run a standard PDR onboarding bootcamp and facilitate ongoing training for new PDRs
• Assist in the preparation and delivery of informal reviews, semi-annual formal performance reviews and individual performance plans
• Provide input on staffing needs, identify staffing gaps and offer recommendations during times of transition
• Capitalize on team and department incentives (trips, auction) to support PDR achievement and culture-building
• Mentor PDR staff to help guide career pathing

Basic Qualifications:

• Bachelor’s Degree with an excellent academic record
• 5+ years of post-Bachelor’s work experience, includi