As a Legal Receptionist at this prominent law firm, you will serve as the primary point of contact for clients, visitors, and vendors, establishing the firm's professional image. Beyond managing the lobby, the role requires strict confidentiality and the ability to triage sensitive or urgent client situations.
Key Responsibilities
- Client & Visitor Management: Greet incoming clients, notify attorneys/staff of arrivals, and maintain a clean, welcoming reception and lobby area.
- Communications & Triage: Answer, screen, and route multi-line phone calls, take detailed messages, and handle high volumes of email and general inquiries.
- Calendar & Scheduling: Coordinate appointments, consultations, and conference room reservations for attorneys and staff.
- Mail & Courier Handling: Sort and distribute incoming/outgoing mail, legal correspondence, and physical or electronic courier packages, sometimes managing local courthouse or post office runs.
- Administrative Support: Assist with basic document prep, data entry, scanning, copying, and file organization.
- Office & Hospitality Supplies: Restock front-desk, breakroom, and conference room supplies.
Qualifications & Requirements
- Education: High school diploma or equivalent is required.
- Experience: 1 to 2 years of administrative or office experience is preferred; prior law firm experience or familiarity with legal terminology is a strong plus.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook), multi-line phone systems, office equipment (scanners, printers), and legal practice management or scheduling software.
- Soft Skills:
- Exceptional verbal and written communication skills.
- Empathy, patience, and de-escalation skills when dealing with stressed or upset clients.
- High level of discretion and integrity regarding confidential and sensitive legal matters.
- Strong multitasking and organizational abilities.
