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Customer Experience Associate

IMKO

Saint Joseph, MO • 11/4/2026

Job Description

Job Description
    • Agent Support Representative / Agent Customer Service Associate:
      • Compensation: $41,026 – $50,254 per year plus a 5% target performance bonus
      • Responsibilities: Handle inbound calls and emails from agents and Independent Marketing Organizations (IMOs), manage licensing and contracting processes, and provide product support.
    • Customer Experience (CX) / Bilingual CX Associate:
      • Compensation: $41,026 – $50,254 per year
      • Responsibilities: Serve as the primary point of contact for life insurance and annuity policyholders, answering inquiries and processing policy transactions.
Key Benefits & Perks
    • Comprehensive paid training (no prior insurance experience required for entry-level call center roles)
    • Paid time off (3+ weeks) and 11 paid holidays
    • Flexible health benefits and 401(k) with company match
    • Tuition reimbursement and ongoing talent development
    • Full-time day shift 8am to 5pm M-F