Job Title: Customer Service Associate | Manufacturing
Location: Schaumburg, IL
Hire Type: Open-ended Contract
Work Schedule: Hybrid (Onsite 3 days/week)
Pay Rate:$24.50/hour
Benefits: PTO, Paid Holidays, BCBS Medical, Dental/Vision Plan, 401(k), ESOP
Must-Have Skills:
- 4+ years of customer service experience in manufacturing or distribution
- Recent experience with Microsoft Dynamics 365 (D365)
- Experience with Electronic Data Interchange (EDI)
- Strong order entry and data management skills
- Ability to handle high-volume interactions (50–75 calls/day)
- Excellent communication, problem-solving, and multitasking skills
Job Summary:
The Customer Service Associate delivers high-quality support through order processing, inquiry management, and issue resolution across phone, email, and chat. This role requires strong attention to detail, the ability to manage high volumes, and a customer-first mindset in a fast-paced environment.
Job Duties:
- Respond to customer inquiries across phone, email, and chat
- Process orders, changes, cancellations, and new account setups
- Provide product, pricing, billing, and delivery information
- Manage customer accounts (retailers, brokers, dealers)
- Resolve issues related to orders, shipping, quality, and billing
- Document all interactions accurately in internal systems
- Support product complaints and QA compliance
- Collaborate cross-functionally with sales and operations
- Assist with process improvements, reporting, and special projects
Qualifications:
- High school diploma required; some college preferred
- 4+ years of relevant customer service experience
- Manufacturing or distribution industry experience highly preferred
- Experience with ERP systems (D365, AS400/PRMS, or similar)
- Familiarity with contact center tools (e.g., Five9)
- Proficiency in Microsoft Office (Excel, Word)
- Strong attention to detail, organization, and time management
- Ability to prioritize and work independently in a fast-paced environment
- Spanish is a plus
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
