Route Service Representative

Service Representative – Commercial Odor Control & Scent Marketing

Aire-Master of Salt Lake / Western Utah
Full-Time | $19-$25 per hour + Production Bonus Opportunities + Commission Opportunities
Company Vehicle Provided

Aire-Master is looking for an experienced, dependable Service Representative who takes pride in doing excellent work.

This is not a position for someone who needs to be constantly reminded, closely supervised, or given step-by-step instructions throughout the day. We need someone who can plan the work, execute the plan, communicate when conditions change, solve problems, and follow through until the job is done correctly.

The right person will take ownership of their route, customers, equipment, vehicle, inventory, and results. When a problem arises, they will not make excuses or pass it along for someone else to handle. They will assess the situation, find a solution, communicate clearly, and get the job done.

What You’ll Do:

As a Service Rep, you will represent Aire-Master at commercial properties throughout Utah, including apartment communities, hotels, healthcare facilities, gyms, offices, and other businesses.

Your responsibilities will include:

• Planning and completing an assigned service route efficiently
• Servicing commercial scenting and odor-control equipment
• Inspecting, cleaning, filling, programming, and testing equipment
• Troubleshooting equipment and resolving service issues
• Installing and removing equipment according to company standards
• Communicating professionally with customers and property staff
• Identifying concerns before they become customer complaints
• Maintaining accurate service records and completing required documentation
• Keeping your company vehicle, tools, equipment, and inventory organized
• Following property-specific instructions, safety requirements, and vendor credentialing procedures
• Supporting teammates when additional help is needed
• Protecting customer relationships through reliable, consistent service
• Looking for appropriate opportunities to improve service or recommend additional solutions

What Success Looks Like:

• Arrives prepared and ready to work
• Reviews the route and plans ahead
• Completes work accurately and on time
• Notices details other people overlook
• Communicates before a small issue becomes a larger problem
• Treats every customer and property with professionalism
• Troubleshoots problems instead of immediately handing them off
• Keeps commitments and follows through
• Leaves machines, service areas, vehicles, and records clean and organized
• Takes responsibility for mistakes and corrects them
• Can be trusted to work independently without cutting corners
• Helps strengthen the team and leads by example

Our culture is built around six core values:

Integrity
Do the right thingeven when no one is watching.

Results
Activity matters, but results are what ultimately count. Finish the job and deliver the expected outcome.

Personal Responsibility
Own your decisions, your work, your communication, and your results. No excuses and no blame-shifting.

Gratitude
Recognize the opportunities, customers, teammates, and resources entrusted to you.

Grit
Stay steady when the day becomes difficult. Work through obstacles and find a way forward.

Team Player
Support the team, communicate openly, and contribute to the success of the entire company.

You may be a strong fit if you:

• Are dependable, self-motivated, and highly organized
• Take genuine pride in the quality of your work
• Are naturally observant and detail-oriented
• Think ahead instead of waiting for problems to occur
• Can organize and execute a full day of work independently
• Communicate confidently and respectfully with customers
• Remain calm and solution-focused under pressure
• Can troubleshoot mechanical or equipment-related issues
• Accept feedback and use it to improve
• Hold yourself to a high standard without constant supervision
• Lead through your actions and positively influence your teammates
• Understand that being a leader means taking responsibility, not simply having a title

Minimum Qualifications:

• Valid driver’s license and an acceptable driving record
• Reliable attendance and punctuality
• Professional communication and customer-service skills
• Ability to safely use basic hand and power tools
• Ability to learn equipment programming, maintenance, and troubleshooting
• Ability to use a smartphone for routing, service records, and company communication
• Ability to work independently throughout the day
• Ability to lift, carry, and safely install service equipment
• Ability to climb ladders, bend, reach, and work on your feet
• Ability to pass applicable background, driving-record, and drug-screening requirements

(Previous experience in field service, facilities maintenance, HVAC, pest control, route service, equipment repair, property maintenance, or a similar hands-on position is strongly preferred.)

What We Provide:

• Competitive compensation
• Production bonus opportunities
• Company vehicle for assigned work
• Tools, equipment, products, and uniforms
• Hands-on training in Aire-Master equipment and service processes
• A structured route and clear performance expectations
• Opportunities to grow into additional leadership responsibilities
• A team that values people who take ownership and deliver results

We are building a team of people who can be counted on:

We understand that unexpected situations happen. What matters is how you respond. We expect our Service Reps to communicate, take responsibility, make sound decisions, and work toward solutions.

If you want an easy position where someone else plans your day, catches your mistakes, or solves every problem for you, this will not be the right fit.

If you are a capable professional who wants responsibility, takes pride in doing things correctly, and wants to be part of a winning team, we would like to meet you.

Please submit your rsum along with a short response to the following question:

Tell us about a time you encountered an unexpected problem at work, took ownership of it, and found a solution without waiting for someone else to tell you what to do.

Aire-Master of Salt Lake provides commercial scent marketing and odor-control solutions to businesses throughout Utah. We serve multifamily communities, healthcare facilities, hotels, gyms, offices, and other commercial properties. Our team is committed to building strong customer relationships, providing dependable service, solving problems, and delivering measurable results. We are a growing, locally owned company that values integrity, personal responsibility, gratitude, grit, teamwork, and doing the right thing.