Service Operations & Technical Supervisor

We are seeking a Service Operations & Technical Supervisor to lead the day-to-day operations of our San Jose Service team while providing technical leadership and support across the broader Service organization.

This leadership role is ideal for an experienced service or technical professional who enjoys leading people, solving complex technical problems, improving processes, and developing team capabilities. The position will oversee San Jose technicians and the Service Coordinator while serving as a key technical resource for calibration, repair, field service, measurement processes, and technical quality.

This position is based in our San Jose, CA facility.

Come join a company dedicated to making the world a safer place. We have 60 years of knowledge and a retooled vision that challenges us to put our products on every assembly line of the world’s most well-known manufacturing companies.

This is an excellent opportunity to make a direct impact on both local Service operations and the technical capabilities of the broader organization, while developing people, improving processes, and supporting continued growth.

If you are a hands-on technical leader who enjoys developing teams and improving the way work gets done, we would like to hear from you.

Responsibilities / Essential Functions:

• Lead, coach, develop, and retain the San Jose Service team.
• Manage daily calibration, repair, and field service operations, including workload, scheduling, priorities, and resources.
• Monitor service performance, turnaround times, backlog, quality, and customer commitments.
• Provide technical guidance and escalation support for complex calibration, repair, torque, and field-service issues.
• Develop and standardize technical methods, procedures, work instructions, and best practices.
• Provide technical training, mentoring, cross-training, and competency development.
• Support quality, compliance, audits, corrective actions, and accreditation activities, including ISO/IEC 17025, ISO 9001, and ISO 6789, as applicable.
• Investigate technical issues, out-of-tolerance conditions, quality concerns, repeat failures, and warranty issues.
• Partner with cross-functional teams to improve serviceability, technical readiness, and operational performance.
• Lead continuous-improvement initiatives focused on reducing turnaround time, backlog, rework, repeat failures, and operational waste.
• Help establish consistent technical practices and capabilities across Service locations.

Qualifications:

• Experience leading or supervising a technical, calibration, repair, field service, or similar operation.
• Strong technical problem-solving and troubleshooting skills.
• Experience with calibration, torque measurement, repair, or related technical processes preferred.
• Demonstrated ability to coach, develop, and motivate employees.
• Strong organizational, communication, and prioritization skills.
• Ability to manage day-to-day operational demands while also driving longer-term technical improvements.
• Experience with quality systems, ISO standards ( 9001 or 17025), or accredited laboratory/service environments preferred.
• A hands-on, collaborative approach with a commitment to safety, quality, customer satisfaction, and continuous improvement.
• Able to lift and/or move objects up to 50 pounds
• Military PMEL/TMDE experience, a plus

Who we are

Since 1965, Mountz Inc. has proven its in-depth knowledge of torque solutions by consistently developing, producing, marketing and servicing highly sophisticated, cutting-edge tools. Mountz Inc., known to industry as the nation's premier torque tool specialist, is an ISO 9001 registered and ISO 17025 accredited company.

As a company immersed in the heart of Silicon Valley, we combine a 60 year + history of bold thinking and a 100% focus on torque solutions that delivers confidence at every turn. We’re a company that cares about our customers. Our whole-hearted commitment to service and our unmatched expertise in torque are for the benefit of our customers and the world at large. We are fulfilling a monumental purposewe are forging a safer world through accuracy and precision. Our vision is to be on every production line of the world's largest manufacturing companies. Mountz Inc. provides torque tool solutions to a variety of industries like aerospace, automotive, electronics, energy, medical, packaging and more. As part of the Snap-On organization, we provide innovative solutions to our customers, enhancing productivity and operational efficiency.

To learn more about Mountz, Inc., please visit our website-- www.mountztorque.com.