Client Service Manager - $78k-$95k/annually DOE!
5%-10% annual bonus!
This position is a direct hire opportunity!
Integrity Trade Services is hiring a Client Service Managerfor ourclient to start in January 2027at $78k-$95k/annually DOE! Receive comprehensive benefits through our clientupon hire!
Responsibilities:
The Client Service Manager is responsible for the client experience from proposal development through installation. In this role, you will ensure that client decisions, approvals, and responsibilities are recorded, clearly communicated, and carried out. You will also identify and raise client-related obstacles early, before they disrupt timelines, increase costs, or strain relationships.
Client Coordination During Execution
- Partner directly with Project Managers to identify client needs, potential obstacles, pending decisions, and outstanding client obligations.
- Manage coordination and communication related to change orders, approvals, site readiness, and changes in project direction.
- Keep client decisions and responsibilities documented, shared with the appropriate teams, and tracked through completion.
- Collaborate with Production and Project Management to align capacity and schedules with client requirements and project commitments.
Client Strategy and Proposals
- Work with Account Executives to determine the best approach for each client, including general contractors, designers, companies, and institutions.
- Develop project proposals for work that is not led by an Account Executive.
- Assist Account Executives with the proposals they lead.
Standards and Continuous Improvement
- Define consistent standards for client communication, response times, issue resolution, and escalation.
- Recognize recurring client-related challenges and recommend improvements to workflows and communication practices.
- Respond to customer concerns early, before they lead to frustration or dissatisfaction.
Location: Wyoming, MI
Schedule/Shift Details: First Shift, Monday-Friday
Qualifications:
- At least five years of experience in client-facing account management, client services, or project coordination.
- A background in exhibits, events, architectural millwork, construction, signage, or custom fabrication.
- Practical knowledge of change orders, approvals, submittals, and site-readiness coordination.
- Experience developing proposals or quotes based on estimates.
- Strong written communication skills, including the ability to communicate difficult news promptly and clearly.
- Confidence working with general contractors, designers, corporate marketing teams, and institutions.
- Strong organizational skills for tracking open items, along with proficiency in project management or CRM tools.
Preferred Qualifications:
- A bachelor's degree in business, marketing, construction management, or a related discipline.
- Experience with museums, corporate interiors, or branded environments.
- The ability to interpret shop drawings and understand fabrication processes.
- Experience developing service standards or client feedback programs.
Benefits:
- Medical
- Dental
- Vision
- Profit Sharing
- PTO
Why choose Integrity Trade Services?
At ITS, we offer our employees a competitive salary paid weekly and a comprehensive benefits package, including medical, dental, and vision insurance.
Interested? Want to Learn More?
Reach out to Tracie Metcalf at or call !
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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