Agency Services Representative

Description:

• The Agency Services Representative supports day-to-day agency operations by maintaining accurate agency and producer information, supporting WYO appointments and credentialing activities, and ensuring required documentation is complete and accessible across internal systems.

• This role provides frontline support to agents and agency principals by completing onboarding and enrollment activities, setting up agency downloads, processing Agent of Record (AOR) requests, and responding to inbound calls and inquiries.

• The position partners closely with Agents, WYO partners, and Underwriting, to support timely, compliant, and high-quality service delivery.

• Support agents with flood insurance products and processes

• Complete agency setup activities and verify eligibility to sell flood insurance

• Manage download setup requests and troubleshooting

• Address commission-related inquiries

• Assist with policy transfers and policy maintenance activities

• Serve as a resource for agents regarding policy and agency support needs

• Verify agents are properly licensed in applicable states and maintain valid NPNs (National Producer Numbers)

• Shift: 8:00-5:00 PM mountain time to start, possibility of 4-10s to the right individual after training.

Qualifications:

• High school diploma or equivalent required.

• Strong attention to detail with the ability to manage high-volume, time-sensitive requests while maintaining accuracy.

• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort learning new systems/portals.

• Clear written and verbal communication skills; ability to communicate status and issues to multiple stakeholders.

• Ability to handle confidential information with discretion.

• Intermediate Excel skills (filters, pivot tables, lookups)

• Experience in flood insurance

• Ownership and follow-through

• Organization and time management

• Problem solving and sound judgment

• Collaboration across all departments and teams

• Accuracy and quality orientation

• Customer service mindset

• 1-2 years experience

• Ability to effectively multitask in a fast-paced environment

• Demonstrates a willingness to learn and adapt

• Strong sense of accountability and ownership

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities