Dispatcher

Job Title: Dispatcher

Industry: Telecommunications

Location (city, state): Buffalo Grove, IL

Assignment Type: Contract-to-Hire

Pay: $19/hour

Work Schedule: Tuesday–Friday, 11:00 AM–7:30 PM and Saturday, 9:30 AM–6:00 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

A growing telecommunications services organization specializing in communications technology, network infrastructure, and technical support for retail and commercial businesses. The company offers a collaborative work environment with opportunities for professional development and long-term career growth.

Job Description:

We are seeking a detail-oriented Dispatcher to join a busy telecommunications operations team. This individual will coordinate field technicians, manage service requests, and ensure technicians arrive at customer locations within their scheduled timeframes. The ideal candidate is organized, comfortable working in a fast-paced environment, and confident communicating with technicians and internal departments over the phone.

Key Responsibilities:

• Coordinate and assign field technicians to incoming service requests based on scheduling requirements and service priorities
• Make high-volume outbound calls to technicians to verify appointment details and confirm scheduled arrival times
• Monitor technician schedules and track progress to ensure timely arrivals at customer locations
• Document call results, technician updates, and service confirmations in the internal tracking system
• Identify scheduling conflicts or potential delays and communicate issues to the appropriate departments
• Follow up on outstanding service requests and address situations where technicians are running behind schedule
• Maintain consistent communication with technicians and internal project teams throughout the day
• Manage approximately 40–50 service work orders daily once fully trained

Qualifications:

• At least 1 year of experience in a professional, administrative, retail, customer service, or other customer-facing environment OR a bachelor's degree with no prior work experience
• Telecommunications experience is preferred
• Strong verbal communication skills and professional phone etiquette
• Ability to communicate clearly and efficiently in a high-volume call environment
• Intermediate proficiency in Microsoft Word and Excel
• Strong organizational skills with the ability to prioritize multiple time-sensitive assignments
• Comfortable working in a fast-paced, team-oriented environment

Perks:

• Potential for internal advancement and promotional opportunities as the department expands
• Hybrid work arrangement following initial training
• Birthday off, team celebrations and office events
• Comprehensive benefits package upon permanent conversion
• Opportunities for overtime

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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