Job Title: Inside Sales Support Specialist
Industry: Manufacturing / Industrial Equipment
Location: Portland, OR
Assignment Type: Contract to Hire
Pay: $26 - 28 / hr
Work Schedule: Monday – Friday, Onsite: 6:00am - 2:30pm
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
A well-established organization specializing in industrial equipment and engineered product solutions, serving customers through technical expertise, aftermarket parts, and service support.
Job Description:
We are seeking an Inside Sales Support Specialist to join an onsite team in Portland, OR. This individual will provide sales and technical support by preparing customer quotes, coordinating parts orders, and identifying opportunities to grow existing accounts. The role requires strong communication skills, attention to detail, and the ability to understand customer needs while recommending appropriate product and parts solutions. The ideal candidate is comfortable managing multiple priorities independently, building customer relationships, and collaborating with internal teams to ensure accurate and timely order processing.
Key Responsibilities:
- Prepare customer quotations for replacement parts, product upgrades, and alternative solutions.
- Follow up on outstanding quotes, maintain customer relationships, and work to convert sales opportunities into orders.
- Identify opportunities to increase account revenue through complementary products, replacement parts, and upgraded solutions.
- Review customer purchasing trends and historical sales activity to identify opportunities for account growth.
- Research existing customer equipment and installations to uncover additional aftermarket sales opportunities.
- Partner with service and technical teams to recommend appropriate replacement parts and support customer needs.
- Coordinate customer orders from initial placement through completion, communicating updates, changes, and potential delays.
- Serve as a primary point of contact for customer inquiries regarding pricing, quotations, and order status.
- Collaborate with accounting and internal departments to establish appropriate payment arrangements for new accounts.
- Maintain accurate documentation of quotes, orders, and account activity.
- Monitor sales activity and communicate pipeline updates and upcoming opportunities to management.
- Participate in process improvement initiatives and maintain compliance with established operational procedures.
Qualifications:
- High school diploma or equivalent required; associate degree or relevant customer service experience preferred.
- At least 2 years of experience in inside sales, sales support, customer service, order management, or a related field.
- Experience working with technical, industrial, or engineered products preferred.
- Familiarity with manufacturing environments, mechanical components, or pump-related products is a plus.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office, particularly Excel and Word.
- Experience with SAP, Salesforce, or similar ERP/CRM systems preferred.
- Ability to interpret customer specifications, product requirements, and purchase order details.
- Strong organizational skills with the ability to prioritize competing deadlines and manage multiple accounts.
- Self-motivated with the ability to work independently and meet established goals.
Additional Details:
- This is a fully onsite opportunity in Portland, OR.
- Monday – Friday schedule, 6am - 2:30pm.
- Position involves regular communication with customers and internal departments.
- Requires the ability to balance customer service, sales support, and order coordination responsibilities.
Perks:
- Opportunity to work with technical and industrial products.
- Exposure to inside sales, aftermarket parts, and account development.
- Collaborative team environment.
- Opportunity to develop product knowledge and expand technical sales expertise.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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