Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions for a Long-term Contract position based in Victor, New York. In this role, you will handle incoming inquiries, provide timely assistance, and ensure accurate information is captured during each customer exchange. The ideal candidate is comfortable working in a call center environment, communicates clearly, and maintains a strong focus on service quality and efficiency.

Responsibilities:
• Respond to inbound customer calls with professionalism and provide helpful, solution-focused support.
• Assist customers with order entry and updates while ensuring all details are recorded accurately.
• Handle service-related questions and follow through to resolution in a timely manner.
• Make outbound calls when needed to gather information, confirm requests, or provide status updates.
• Enter customer and transaction data into internal systems with a high level of accuracy.
• Address a variety of customer concerns while maintaining a courteous and positive experience.
• Document call activity, customer needs, and outcomes thoroughly for tracking and follow-up.
• Work collaboratively with team members to meet service expectations and maintain efficient call flow.• Prior experience in customer service or call center support.
• Ability to manage inbound calls effectively while maintaining a detail-focused and friendly demeanor.
• Comfortable making outbound calls as part of customer follow-up and issue resolution.
• Strong data entry skills with attention to detail and accuracy.
• Experience supporting order entry or processing customer requests.
• Clear verbal communication skills and the ability to listen actively.
• Ability to multitask and stay organized in a fast-paced service environment.