Job Title: Financial Counselor Lead / Financial Counselor
Location (City, State): Phoenix, AZ
Industry: Healthcare Administration / Patient Financial Services
Pay:
- Financial Counselor: $21.00 - $32.00/hour
- Lead Financial Counselor: $22.00 - $33.00/hour
- Compensation based on experience and qualifications
Schedule:
- Monday through Friday, 8:00 AM - 5:00 PM
- Occasional weekend coverage and rotating holiday availability may be required
- 100% onsite position
Benefits:
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Career growth opportunities
- Professional development and training
- Supportive team-oriented culture
About Our Client: Addison Group is partnering with a respected healthcare organization seeking experienced Financial Counselors and a Financial Counselor Lead to join their growing Patient Financial Services team. These individuals will play a critical role in helping patients and families understand insurance coverage, financial assistance options, and anticipated healthcare costs while delivering exceptional customer service in a fast-paced environment.
Job Description: We are seeking motivated Financial Counselors who are passionate about helping patients navigate healthcare financial processes. This role involves assisting patients with insurance-related questions, identifying available coverage resources, discussing financial obligations, and working collaboratively with internal departments to ensure a positive patient experience.
The Lead Financial Counselor will also provide guidance to team members, assist with escalated situations, and support daily operational workflows.
Key Responsibilities:
- Respond to incoming calls from patients and families regarding coverage, eligibility, and financial assistance programs
- Research and identify payer resources, including Medicaid, AHCCCS, and commercial insurance options
- Provide accurate estimates of patient financial responsibility and explain available payment options
- Review insurance benefits and eligibility information to support patient access to care
- Assist patients with applications and enrollment processes related to coverage programs
- Escalate complex financial or insurance concerns as appropriate
- Maintain detailed documentation within electronic systems
- Collaborate with healthcare teams, insurance carriers, and community resources to resolve coverage issues
- For Lead candidates, support team operations, assist with escalations, and contribute to workflow improvements
Qualifications:
Required:
- Minimum of 2 years of Financial Counselor experience within a healthcare setting
- Experience working with AHCCCS, Medicaid, and commercial insurance plans
- Ability to manage a high-volume workload while maintaining accuracy
- Leadership or mentoring experience for Lead candidates
Preferred:
- Experience with patient access, eligibility verification, or financial clearance processes
- Knowledge of healthcare reimbursement and payer guidelines
- Experience using healthcare registration or financial systems
Additional Details:
- Immediate hiring need with quick start opportunities following completion of onboarding requirements
- Comprehensive training provided by leadership and experienced team members
- Business casual dress code
- Seeking candidates who are proactive, dependable, collaborative, and comfortable working independently
Perks:
- Stable healthcare environment with long-term career potential
- Close-knit team culture with accessible leadership
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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