Job Summary
InSync Consulting Services is seeking a professional and detail-oriented Patient Access Representative to support daily clinic operations. This role is responsible for patient registration, appointment scheduling, insurance verification, check-in and check-out, and general administrative support.
The ideal candidate has healthcare front-office experience, strong organizational skills, and a compassionate approach to patient service. This position serves as a primary point of contact for patients and families while ensuring accurate documentation and efficient clinic workflows.
Schedule: Monday, Wednesday, Thursday, and Friday, 7:30 AM – 6:00 PM
Weekends, holidays, and on-call responsibilities are not required.
Key Responsibilities
- Register patients and accurately collect, verify, and update demographic and insurance information.
- Schedule, confirm, and modify appointments based on provider availability and clinic guidelines.
- Verify insurance coverage, collect copayments, and complete patient check-in and check-out procedures.
- Enter and maintain accurate patient information in electronic medical record (EMR) systems.
- Operate multi-line phone systems, route calls, take messages, and respond to patient inquiries professionally.
- Deliver excellent customer service by addressing patient needs, resolving routine concerns, and escalating complex issues when appropriate.
- Perform administrative and clerical duties, including scanning, filing, data entry, and wait-list management.
- Monitor appointment availability and assist with maintaining efficient scheduling templates.
- Support new team members by demonstrating established workflows and best practices.
- Maintain patient confidentiality and follow applicable privacy and documentation requirements.
Required Qualifications
- High school diploma or equivalent.
- At least one year of experience in patient access, medical office administration, or a related healthcare setting.
- Knowledge of patient registration, appointment scheduling, insurance verification, and copayment collection.
- Experience using electronic medical record (EMR) systems.
- Knowledge of medical terminology.
- Experience operating multi-line phone systems.
- Strong verbal and written communication skills.
- Excellent organizational, customer service, and attention-to-detail skills.
- Ability to manage changing priorities and work effectively in a fast-paced healthcare environment.
InSync is a national staffing firm specializing in education, healthcare, and non-clinical placements. InSync is a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Disabled Veteran Business Enterprise (DVBE). These certifications reflect our commitment to accountability, regulatory compliance, and high standards of Service.
