The Patient Access Representative performs core front-office functions with independence and efficiency, supporting patient registration, appointment scheduling, insurance verification, check-in and check-out, and general clerical operations. This role serves as a professional and compassionate first point of contact for patients and families while maintaining accurate records and supporting smooth clinic operations. The schedule is Monday, Wednesday, Thursday, and Friday from 0730–1800, with no weekends, holidays, or call responsibilities.
Responsibilities
- Register patients and accurately collect and update demographic and insurance information.
- Schedule, confirm, and modify routine and basic healthcare appointments in accordance with clinic standards and provider availability.
- Perform insurance verification, copay collection, patient check-in, and patient check-out.
- Document patient information and activities accurately and promptly in electronic medical records (EMR).
- Manage multi-line phone systems, route calls, take messages, and respond to inquiries professionally.
- Provide compassionate customer service, address patient needs, resolve routine issues, and escalate complex concerns appropriately.
- Complete administrative and clerical tasks, including scanning, filing, wait-list management, and data entry.
- Monitor appointment availability and support optimization of scheduling templates.
- Support onboarding of new team members by modeling workflows and best practices.
Required Qualifications
- High school diploma or equivalent.
- At least 1 year of experience in patient access services, a medical office, or a related healthcare setting.
- Knowledge of patient registration, appointment scheduling, insurance verification, and copay collection.
- Experience using electronic medical records (EMR).
- Knowledge of medical terminology.
- Experience with multi-line phone systems.
- Ability to communicate clearly and professionally with patients, families, and healthcare team members.
- Ability to adapt to changing priorities and patient needs in a fast-paced environment.
InSync is a national staffing firm specializing in education, healthcare, and non-clinical placements. InSync is a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Disabled Veteran Business Enterprise (DVBE). These certifications reflect our commitment to accountability, regulatory compliance, and high standards of Service.
