Customer Support Representative - B2B
Temp-to-Hire Opportunity | Northeast Austin, TX
Location: Northwest Austin, TX
Schedule: 100% in-office
Position Overview
A manufacturing company in Northwest Austin is seeking a Customer Service Representative (CSR) to support daily customer service, order processing, and office administration activities.
This position is responsible for providing excellent customer service to customers, distributors, and business partners while supporting internal departments with order coordination, inventory, and production scheduling.
The ideal candidate is customer-focused, organized, detail-oriented, and comfortable working in a fast-paced manufacturing environment.
Key Responsibilities
Customer Service & Order Processing
- Provide professional and responsive customer service to customers, distributors, and business partners.
- Enter and process customer orders, purchase orders, order changes, credits, returns, and cancellations.
- Respond to customer inquiries regarding pricing, product availability, order status, and delivery timelines.
- Prepare and process price quotations for standard and custom products.
- Maintain accurate customer records and order information.
- Coordinate with inventory and production teams to confirm product availability and delivery schedules.
- Communicate with internal departments to ensure customer expectations are met.
- Assist with customer returns and resolve order-related issues.
- Provide product information and support to customers as needed.
Office Administration & Procurement
- Maintain office supplies, amenities, and other necessary office items.
- Coordinate with service providers to maintain office services and contracts.
- Assist with purchasing office supplies, production consumables, and limited inventory items.
- Monitor supply levels and ensure items are ordered as needed.
- Maintain vendor accounts and assist with administrative purchasing activities.
General Administrative Support
- Maintain accurate documentation and records.
- Support internal teams with customer-related and project-based activities.
- Use company software and systems to access customer information, inventory status, and purchase order details.
- Assist with additional administrative duties as needed.
Qualifications
- Previous customer service experience, preferably in a manufacturing or distribution environment.
- Experience with order entry, order processing, or administrative support.
- Strong communication and customer service skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple tasks and prioritize effectively.
- Comfortable working with computer systems, Microsoft Office, and customer databases.
- Ability to work independently and as part of a team.
Opportunity
This is a great opportunity for someone who enjoys customer service, order coordination, and administrative work in a manufacturing environment. The position offers the opportunity to join the company on a temp-to-hire basis and become a long-term member of the team.
