Personal Lines Supervisor, Team Leader (10331)

About the Role

An independent insurance agency with significant operations in the Mid-Atlantic seeks an experienced Personal Lines Supervisor, Team Leaderto oversee the performance of the group including service processes, client retention and service, and employee development.

Duties & Responsibilities

A multi-faceted role, you are involved with daily operations and broader strategies to help the personal lines division grow.

• Support teams with workflow management including areas like renewals, new account onboarding, and escalated service issues.related to daily service initiatives
• Troubleshootissues in the agency management system
• Participate in recruiting and hiring as well as new employee training, continuing education, career pathing, and overall employee performance standards
• Liaise with other agency departments, sharing best practices and working on joint initiatives. Report updates to executives on team goals and performance.

Skills & Experience

1. Independent agency experience is required with deep knowledge of personal lines programs, products, markets, and service processes.
2. Prior supervisory/management experience is required.
3. State insurance license.

Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.