Job Title: Business Systems Administrator – R&D
Pay Rate: $80/hour
Duration: 3 Months (Possible Extension)
Work Arrangement: 100% Remote (Hybrid/on-site optional)
Department: Research & Development (R&D)
Manager: Senior Manager, Systems Engineering
Travel: Occasional domestic travel may be required for in-person training or demonstrations.
Job Summary
We are seeking an experienced Business Systems Administrator to support and manage Application Lifecycle Management (ALM) tools within the R&D department.
The primary responsibility of this role is to coordinate data migration, system configuration, implementation, and ongoing administration of R&D ALM systems, particularly Polarion ALM.
The ideal candidate will have experience managing ALM systems in a regulated medical device or engineering environment, with strong knowledge of design controls, workflow configuration, system integration, and cross-functional collaboration.
Key Responsibilities
- Data Migration: Generate reports, support data migration tool development, perform testing, and coordinate activities to ensure successful data migration.
- System Administration: Administer and maintain Polarion ALM systems, ensuring system performance, availability, and compliance with corporate Quality Management System (QMS), security, and AI procedures.
- Configuration Management: Configure projects, manage repositories, and customize workflows based on team and project requirements.
- User Management: Manage user accounts, roles, permissions, licenses, and Single Sign-On (SSO) configurations.
- Training & Support: Provide training and technical support to team members on ALM functionalities and best practices.
- Documentation: Develop and maintain ALM process documentation, workflow guidelines, and user guides.
- System Integration: Support integration of Polarion with other organizational tools and systems, including REST API and MuleSoft integrations.
- Monitoring & Reporting: Monitor system performance, develop SQL/Velocity reports, create dashboards, and identify opportunities for process improvement.
- Troubleshooting: Identify, investigate, and resolve ALM-related system issues.
- Compliance: Coordinate user access reviews and ensure proper governance and compliance with applicable quality and security requirements.
Education & Experience – Minimum Requirements
- Bachelor's degree in Engineering or a related technical discipline.
- Minimum of 2+ years of experience working with R&D Application Lifecycle Management (ALM) systems.
- Experience managing and designing workflows within ALM systems.
- Experience supporting product development and commercialization activities involving Design Controls using ALM or PLM tools.
- Experience collaborating within a Quality Management System (QMS) environment.
- Ability to work cross-functionally with Development, Verification & Validation (V&V), Procurement, Manufacturing, Regulatory, and Quality teams.
- Strong organizational, problem-solving, communication, and collaboration skills.
- Experience managing inputs from multiple stakeholders and working in a matrixed project environment.
Preferred Qualifications
- Four-year bachelor's degree or equivalent higher education.
- 3+ years of experience in the regulated medical device industry (Class I, II, or III).
- Knowledge of FDA 21 CFR Part 820, ISO 13485, IEC 62304, or ISO 14971.
- Hands-on experience with Polarion ALM, particularly implementing Design Controls.
- Experience integrating external tools and applications into ALM systems.
- Ability to build customized dashboards, reports, and performance metrics using ALM tools.
- Experience with REST APIs, MuleSoft integrations, SQL, and Velocity reporting.
Work Arrangement & Travel
- This position is eligible for 100% remote work.
- Candidates may also choose a hybrid or on-site arrangement if preferred.
- Occasional domestic travel may be required to support in-person training and demonstrations.
Contract Details:
- Initial contract duration: 3 months.
- Potential for extension based on business requirements and performance.
- Pay rate: $80/hour.
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