Benefits:- Competitive salary
- Training & development
- Bonus based on performance
- Opportunity for advancement
- 401(k) matching
About Us
At
Helpful Hearts Health Services Inc., we empower individuals with developmental disabilities to live lives of purpose, dignity, independence, inclusion, and meaningful community connection.
We are a growing Maryland DDA provider seeking a strategic, compassionate leader to strengthen programs, service quality, and sustainable growth.
Position Summary
The Program Director will oversee agency programs, including
Community Living Group Homes, Personal Supports, Community Development Services (CDS), Employment Services, Supported Living, Nursing Services, Transportation (OHCDS), and other support services.
The Director ensures services align with Person-Centered Plans, DDA requirements, COMAR, Medicaid waiver standards, and individual needs.
This role requires an operations leader who can also build people, programs, systems, and opportunities.
Key Responsibilities
Program Oversight & Development
- Oversee daily operations across DDA programs.
- Ensure services align with PCPs, DDA, COMAR, and Medicaid requirements.
- Develop and implement new services and initiatives.
- Improve program systems, workflows, and documentation.
Staff Leadership & Training
- Supervise Program Managers, Team Leads, DSPs, and designated program staff.
- Partner with HR on recruitment, training, development, and retention.
- Ensure required staff training, including MANDT, Emergency Preparedness, Cultural Sensitivity, Incident Reporting, and other applicable training.
- Promote accountability, communication, teamwork, and professional growth.
Quality & Compliance
- Partner with QA to monitor and improve service quality and compliance.
- Respond to inspections, regulatory visits, incidents, complaints, and individual/family concerns.
- Use audits, data, feedback, and trends to improve programs.
- Support development and implementation of the agency’s Quality Assurance Plan.
Collaboration & Communication
- Serve as a liaison with CCSs, families, guardians, providers, and state agencies.
- Participate in IDT/team meetings and ensure timely follow-up.
- Collaborate with the CEO and leadership team on strategy, referrals, program expansion, outreach, and sustainable growth.
Growth, Outreach & Business Development
- Build strong relationships with CCSs, families, guardians, schools, referral sources, and community partners.
- Represent HHHS at Transitioning Youth (TY) fairs, provider fairs, resource fairs, community events, and networking opportunities.
- Support referrals, intake, tours, meet-and-greets, and admissions.
- Identify opportunities to expand services and develop new programs.
- Support sustainable growth while maintaining staffing capacity, service quality, and compliance.
- Monitor referrals, admissions, program capacity, and barriers to growth.
- Strengthen HHHS’s visibility within Maryland’s DDA community.
Qualifications
- 5+ years of program management or senior operations experience in DDA, human services, or Medicaid-funded services.
- Strong knowledge of Maryland DDA policies, regulations, and services.
- Strong leadership, communication, organization, writing, and critical-thinking skills.
- Ability to build strong relationships with individuals, staff, families, CCSs, and partners.
- Bachelor’s degree in Human Services, Social Work, Healthcare Administration, or related field; Master’s preferred.
Preferred
- Experience managing multiple DDA service lines.
- Background in staff training, service coordination, compliance, or policy development.
- Strong systems-thinking and data-driven improvement skills.
- Calm, solution-focused leadership under pressure.
Why Join Us?
- Purpose-driven organization focused on individuals first.
- Opportunity to help shape and grow services across Maryland.
- Supportive, team-oriented environment.
- Competitive salary.
