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Account Manager

Hi Marley

Boston, MA • 11/5/2026

Customer Service , Management , Professional , Sales

Job Description

Job Description

Insurance plays an important role in people's lives, providing protection and peace of mind through life's adventures and unexpected turns. In the moments that matter, people want to know their insurer is there for them. At Hi Marley, we help insurers deliver on that promise through communication that brings greater clarity and connection to the policyholder experience.

We are growing quickly and are looking for an Account Manager to join our Growth Team. The ideal candidate will have experience managing and growing a book of enterprise accounts in partnership with our Customer team.

The primary focus will be managing customer relationships, often engaging with senior stakeholders to understand their priorities and identify opportunities for expanding Hi Marley's relationship and impact.Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.

What you'll do:

  • Serve as key point of contact for assigned accounts and customer strategy, while nurturing long-term relationships
  • Understand customers' business objectives and develop strategic account plans to meet their needs
  • Work cross-functionally with Marketing, Product, Design, and Engineering to execute account strategy
  • Understand complex roles and organizational structures to maximize the value of Hi Marley for the customer
  • Partner with the Customer group to ensure customers receive maximum value and adoption
  • Responsible and accountable for building pipeline and achieving revenue targets; carry a quota aligned to specific strategic accounts
  • Maintain timely and accurate reporting of the pipeline, account plans and activities
  • Monitor the company's industry competitors, new products, and market conditions
  • Demonstrate industry expertise on key business issues, processes and trends as well as develop and demonstrate Hi Marley solution domain expertise
  • Attend events and conferences to improve the Hi Marley brand visibility and network
  • Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) system

What we are looking for:

  • 4+ years in account management, closing enterprise software deals
  • Experience selling in longer sales-cycle environments (6 mo.+)
  • Experience working with large, complex Enterprise accounts
  • The ability to build authentic relationships both internally and externally
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
  • Comfort with travel – expected 30-40% to develop and maintain relationships
  • Experience in Property & Casualty insurance is a plus
  • A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$56,500-$93,500], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance.

In addition to base pay, we support your wellbeing and growth with:

  • Equity grants for all employees
  • 401(k) with a 4% employer match
  • Medical, dental, vision, disability, and life insurance for employees working 30+ hours per week
  • Monthly wellness and annual professional development stipends
  • Paid parental leave
  • Flexible Time Off to recharge, plus enjoy Wind-down Week, our annual year-end company shutdown

Who We Are:

Three core values guide how we work:

  • Max Courage: Dream big, try new ideas, and take measured risks to maximize impact.
  • Be Humble: Lead with appreciation, compassion, and openness to learn from anyone, anywhere.
  • Ubuntu: Align behind a shared purpose to achieve our fullest potential together.

Life at Hi Marley combines meaningful work with clear expectations. We communicate openly and with care, stay curious, take ownership, and value every perspective. Our flexible, hybrid environment is built on trust, accountability, and mutual supportboth at work and when life needs our attention.

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.