Service Coordinator

The Service Coordinator supports field service technicians and customer support services by managing daily scheduling, coordinating customer appointments, and facilitating communication across customers, technicians, and the service team. Reporting to the Service Manager, this role handles routine scheduling and escalated customer issues using email, spreadsheets, CRM, and scheduling tools.

Responsibilities

• Schedule service appointments and coordinate customer availability.
• Dispatch field service technicians based on service needs and schedules.
• Track appointments, updates, and service coordination activities.
• Communicate with customers regarding scheduling, service details, and status updates.
• Manage escalated customer issues and route matters appropriately.
• Maintain accurate information using email, spreadsheets, CRM, and scheduling tools.

Preferred Qualifications

• Entry-level experience in service coordination.
• High school diploma or equivalent.
• Familiarity with scheduling software and customer relationship management systems.
• Proficiency with Microsoft Excel and data entry.
• Strong communication, problem-solving, and time-management skills.

Intelligent Electronic Systems (IES) is established as a professional, capable single-source provider for fire, life safety, and security system solutions. We recognize the importance of integrity, quality workmanship, and professionalism and treat our clients accordingly by providing a vast array of high quality systems and services.