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Client Service Representative - Entry Level

GEM

Norfolk, VA • 11/6/2026

Job Description

Job Description

We are seeking a motivated and enthusiastic individual to join our team as a Client Service Representative. In this entry-level position, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include:

  • Assisting clients with inquiries and resolving issues in a timely and professional manner.
  • Maintaining accurate records of client interactions and transactions.
  • Collaborating with team members to improve client satisfaction and service delivery.
  • Providing information about products and services to clients, helping them make informed decisions.
  • Following up with clients to ensure their needs are met and to gather feedback on their experiences.
  • Participating in training and development programs to enhance your skills and knowledge in client service.

The ideal candidate will possess strong communication skills, a positive attitude, and the ability to work effectively in a team environment. A commitment to delivering high-quality service and a willingness to learn and grow within the company are essential for success in this role.