Job Title: Customer Service Coordinator / Technical CSR
Industry: Electrical & Mechanical Service
Location: La Porte, TX
Pay: $25.00 $30.00 per hour (based on experience)
Job Type: Contract to Hire
About the Role Openwork is seeking a detail-driven, proactive
Customer Service Coordinator on behalf of our client, a premier provider of electrical and mechanical solutions in La Porte, TX.
Reporting directly to the Customer Service Manager, you will serve as a vital link between clients, outside sales, OEM partners, and distribution operations. This role blends customer support, technical troubleshooting, purchasing, and order management in a fast-paced industrial service environment.
Key Responsibilities- Customer & Sales Support: Provide high-touch correspondence to customers, outside sales representatives, and OEM partners. Build quotes, handle vendor management, and drive end-to-end customer satisfaction.
- Order Execution & Tracing: Receive, process, and track customer orders from intake to fulfillment. Coordinate closely with distribution operations to manage inventory and expedite shipments.
- Technical Resource: Act as a front-line technical resource to investigate, troubleshoot, and resolve order discrepancies and technical inquiries.
- Quoting & Bids: Prepare special price quotations and custom bids generated by the sales team.
- Purchasing Duties: Perform buying and procurement functions associated with incoming orders and inventory demands.
Schedule & Overtime- Standard Hours: 40 hours per week.
- Overtime: Available depending on business demand (typically 110 hours per week).
Qualifications- Experience: 2+ years of experience in technical sales, customer service, buying/procurement, or a related role (preferred).
- Industry Background: Familiarity or prior experience in the electrical and/or mechanical industry preferred.
- Technical & Analytical Aptitude: Strong reasoning and problem-solving skills, with an ability to read and interpret technical data.
- Software Skills: Proficiency with Microsoft Office (Outlook, Excel minimal) and Adobe PDF; experience with ERP/business systems such as ACS is a plus.
- Communication: Clear, concise verbal and written communication skills suitable for communicating technical concepts.
- Organization: High attention to detail with proven ability to prioritize tasks in a fast-paced environment.
If you're an experienced professional looking to make an impact we'd love to hear from you.
Apply today to be considered for this opportunity or visit
www.openwork.comto view additional openings.
Recruiter:Jessika Briggs
Email: #OPWPHOU
Openwork is a candidate-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream job, career, or team is a really good place to start.
