Field Service Engineer

JOB DESCRIPTION

This is a senior-level Field Service Engineer supporting Edwards' vacuum equipment and Hydrogen Recovery System (HRS) in the semiconductor environment. The initial customer in Boise is Micron, and the engineer will support the deployment/service of this system while also traveling to other U.S. customer locations. Initially, travel will primarily involve Boise and New York, with the support footprint expected to expand as the technology is deployed at additional semiconductor sites. This person will initially operate as an FSE, doing hands-on troubleshooting, service, and customer support. The longer-term plan is for the role to transition toward a Technical Support position after approximately one year, so need someone who can become a true technical resource on the system, not just perform routine maintenance.

REQUIRED SKILLS AND EXPERIENCE

• Semiconductor experience
• Hands-on vacuum pump / vacuum system experience
• 5+ years Field Service / equipment support experience
• Strong mechanical/electromechanical troubleshooting
• Advanced fault finding, not just PMs
• Customer-facing experience
• Able to troubleshoot/work independently
• Comfortable with ~50% travel
Able to work on-site in Boise

NICE TO HAVE SKILLS AND EXPERIENCE

• EV/EUV experience
• Photolithography experience
• ASML equipment/environment exposure
• Edwards Vacuum equipment experience
• Hydrogen recovery / gas system experience
• Equipment installation & commissioning
• Controls/software troubleshooting
• Technical escalation / SME experience
Training or mentoring junior FSEs