Skillset: Tier1FieldServiceTech
Location: On-site,inSpringfieldandexpectedtotravelwithin45minradius.
Duration: 6-monthc2h
PayRate: $26-$29
Schedule: M-F,8am-4:30pm
StartDate:12/14
RoleDescription
Our IT Onsite Field Service Technicians provide assigned shift and on-call coverage, supporting and maintaining computer hardware, software, printers, phones, Wi-Fi, networks, and other equipment at customer locations. This role is primarily onsite, with occasional remote work, and provides Tier II IT technical support.
Youwillbringthehelpdesktoourclient’sdoorwhileassistingandensuringourclientsreceivetheultimateincustomerservice.
RequiredQualifications:
- CompTIAA+certificationor1-yearequivalenthands-oncomputerexperience
- Office365SystemSupport
- ProficiencyworkinginActiveDirectory(accountcreation,grouppolicies,domainjoins)
- RemoteSupportTools(TeamViewer,Bomgar,QuickAssist)
- ExperiencewithCollaborationSoftware(MicrosoftTeams,Zoom,WebEx,etc)
- FamiliaritywithWindows,Macintosh,iOS,andAndroidOperatingSystems
- ExperiencewithPCimagingandconfiguration,includingWindows11builds,driverupdates,andgroup policyalignment.
- Excellent interpersonal,verbal,andorganizationalskills
- Abilitytoadapttochangesintechnologyusinganalyticalskills.
- CustomerService-focused
- Strongkeyboardingandtypingproficiencyforticketupdatesandassetentries
- Self-starterwithamotivated,independentworkingstyle
- Abilitytocontrolandguidecustomerinteractionsprofessionally
- Reliabletransportationformulti-sitesupport
- ValidDriver’slicense
KeyResponsibilities:
- On-sitetroubleshootingatclientlocation
- MobileCartSupport(SOC,TeleNeuro,WOWcarts,Jacocarts,batteries,scanners,etc)
- AssetInventoryTrackingandUpdating(Device42,Censitrack,etc)
- ParticipateinPrimaryandBackupOn-Callrotation
- DailyTimetracking
- Supportclient-approvedsoftware
- Configureanddeploynewlaptops,desktops,printers,monitors,phones,andperipherals
- Addingandremovingdevicesatthedomainlevel
- TrackingBoardSupport
- Trainingandsupportingnewend-usersandFieldServicestaff.
- Reviewandresolvesystemperformanceissues.
- Troubleshoot slow internet connectivity, including PC and phone connection issues at the desk.
- Assistwithpasswordresetsandaccountaccessissues.
- Ticketmanagementandupdates.
- Use and maintain knowledge base and process documentation, including authoring and reviewing knowledge base articles.
- Rootcauseanalysisandresolutionassistanceofrecurringtechnicalissues
- Clearly and knowledgeably address customer questions and technical issues in easy-to-understand terms.
- Abilitytoworkwellinafastpaced/multitaskingenvironmentandremaincalmunderpressure.
- Consistentlylookforinitiative-takingopportunities.
- PerformPCimaging, Windows11configuration,driverupdates,andgrouppolicyalignment.
- Mountmonitors,set upsit/standdesks,andensurepropercableandportconnections.
- Supportremoteusersviaremoteaccesstools.
- Troubleshootprinters,queues,drivers,andhostnameissues.
- SupportVPNapplications,VDIenvironments,andmobiledevices.
- SupportEHRworkflows(Epic,Cerner),includingLWSrecordcreationandmigration.
- ResolveTeamsandZoomaudioandvideoissues.
- Mentorpeersandsupportthedevelopmentofteamproficiency.
- Monitor email, Teams, and other communication channels for urgent requests and participate in incident alert processes.Completeallassignedtrainingandfollowallsecurityprotocols.
- Supporthospital downtimeprocedures,PlanD,andcommandcenteroperations.
- Support clinical devices such as Vocera phones, code scanners, Imprivata tap readers, rounding carts, label printers, and Aiva/Alexa devices.
- Assistwithtelecomrequestssuchasjackactivationsandconnectivitychecks.
- Ensurecompliance withhospitalsecurity,antivirus,andencryptionrequirements.
- Provideessential-employeeonsitesupportduringcriticalevents.
- Additionaltasksanddutiesasassignedbymanagement
- Mustbeabletolift,move,andinstallequipment(monitors,carts,UPSunits,etc),upto 50lbs.
- MustbeVaccinatedforCOVID-19andInfluenza.
Benefits:
- 401(k)retirementsavings
- PaidTimeOff(PTO)
- Medical,dental,andvisioninsurance
- Employeelifeinsurance
- Short-termandlong-termdisability
- Voluntarylifeinsurance
- Voluntaryaccidentinsurance
Compensation:
$26-$29perhour
Exactcompensationmayvarybasedonseveralfactors,includingskills,experience,andeducation.
