Performing Loan Consultant
Location: Coppell, TX
Position Type: Contract-to-Hire
Work Environment: Onsite, Monday–Friday
Schedule
- Weeks 1–2 (Training): 8:00 AM – 5:00 PM
- Regular Schedule: 9:00 AM – 6:00 PM
- Occasional overtime or weekend availability may be required.
Job Description
We are seeking a motivated Performing Loan Consultant to assist homeowners with past-due mortgage payments, account questions, and payment arrangements. The ideal candidate has strong communication skills, customer service experience, and the ability to handle high-volume calls in a fast-paced environment.
Key Responsibilities
- Make outbound calls to homeowners regarding past-due mortgage payments.
- Handle inbound customer service calls and account inquiries.
- Work with customers to establish payment arrangements and resolve outstanding balances.
- Process mortgage payments and update customer accounts.
- Assist with billing questions, escrow inquiries, and payoff requests.
- Maintain accurate records of customer interactions.
- Meet daily performance and productivity goals.
- Provide professional, courteous service while handling difficult conversations.
Qualifications
- High school diploma or GED required.
- Previous customer service, call center, or collections experience preferred.
- Strong communication, negotiation, and problem-solving skills.
- Comfortable handling high-volume inbound and outbound calls.
- Basic computer skills and Microsoft Office proficiency.
- Ability to multitask and work in a fast-paced environment.
- Bilingual Spanish is a plus.
- Previous sales or payment collection experience is a plus.
Additional Information
- This is a fully onsite position.
- Training is provided, including required open-book assessments.
- The first training assessment takes place on day 5 and must be passed to continue the assignment.
- Reliable attendance and punctuality are required.
- Must have a smartphone capable of using authentication applications for company security.
