Account Director

Account Director

Location: Boston, MA (Hybrid)

Salary: $120,000-$140,000

ABOUT EMOTIVE

We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behaviour change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action.

Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree medical writers, strategists and world-class creatives have generated award-winning innovation across medical affairs and commercial disciplines.

We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values – INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT – that underpin who we are and the positive culture of our team.

ABOUT THIS ROLE

We are seeking an experienced Account Director to join our Client Services team working witha defined cluster of global and US clients.

You will have responsibility for the growth of a portfolio of accounts, taking ownership of Emotive’s relationship with key clients and senior-level stakeholders. In our agile and autonomous structure, you will lead and manage a team of talented client services colleagues.

You will have oversight to manage the planning and delivery of account activities and programs to client satisfaction on time and within budget. Alongside our senior medical team, you will have the opportunity to play an active role in business development with both new and existing clients, including leading pitches.

WHAT YOU’LL BE DOING

Exemplary client relationship management:

• Build and maintain a trusted core relationship with lead clients, acting as the primary point of contact across assigned accounts

• Anticipate client needs and provide proactive, high-level support aligned to their annual plans and strategic priorities
• Have in-depth knowledge of client plans and strategic imperatives for the upcoming year and provide high-level support /planning to help them reach their goals

Planning and strategy:

• Maintain deep knowledge of relevant therapeutic areas and products by staying up to date with emerging literature, industry news and press releases

• Lead the development and ownership of client expansion plans, presenting strategy and future growth opportunities to senior leadership

• Identify and pursue client development and expansion opportunities within your portfolio of accounts
• Lead the creation and delivery of proposals, pitches and strategic workshops, supporting clients in shaping and executing their strategic plans

Strong financial planning:

• Demonstrate strong financial acumen across accounts and ensure best-practice financial management

• Deliver accurate forecasting for your portfolio to leadership, with a focus on maximizing opportunities and minimizing risks
• Understand and contribute to broader business targets, ensuring key financial KPIs are met

Project management:

• Oversee and guide multiple projects, ensuring gold-standard delivery on time, on budget and to a high quality

• Support teams in anticipating and resolving challenges
• Drive excellence in digital project delivery, including proficiency with Veeva systems

Internal collaboration:

• Collaborate effectively across all agency functions, maintaining confidentiality and supporting colleagues at every level

• Provide strong leadership and mentorship to account teams, fostering a trusted and high-performing environment

• Confidently manage day-to-day issues and escalate solutions to leadership when appropriate

WHAT WE’RE LOOKING FOR

• Proven experience as an Account Director within a US medical communications agency

• Bachelor's degree in life sciences, communications, marketing or a related field

• Exemplary understanding of medical communications, healthcare regulations and industry guidelines

• Excellent project management skills, with the ability to handle multiple accounts simultaneously

• Exceptional interpersonal and communication skills, with an ability to build rapport with clients and internal stakeholders

• Strategic mindset, capable of providing innovative solutions and strategic guidance to clients

• Ability to travel to client meetings,conferences and industry events, with appropriate visa certifications

WHY WORK WITH US

At Emotive, people are at the heart of everything we do. We’re proud to foster a collaborative and supportive environment where individuals feel connected to their colleagues, valued for their contributions and inspired by meaningful work.

Our recent employee engagement survey reinforced the positive workplace experience we have built, with team members overwhelmingly reporting that they feel part of a team and have purpose in their roles.

We believe the best work happens when people feel empowered, supported and trusted to make a difference. Alongside opportunities for growth and development, we’re committed to creating a workplace where people can thrive professionally while building meaningful relationships and a genuine sense of belonging.

OUR REWARDS

• Comprehensive medical, dental, and vision insurance plans (60% employer contribution)
• Access to 401(k) investment options, with an employer matching contribution up to 4%
• A range of paid time off benefits, including vacation leave, public holidays and sick leave.

We look forward to hearing from you!