Bilingual Coordinator, Human Quality Management (English/Spanish)

Benefits:

• Medical: Blue Cross Blue Shields of Michigan
• Dental: Delta Dental
• Vision: VSP
• Life: The Standard, Company paid
• Voluntary Life: The Standard
• Short Term Disability: The Standard, Company paid
• Long Term Disability: The Standard, Company paid
• Hospital: The Standard
• Critical Illness: The Standard
• Accident: The Standard
• 401K - After 3 months of employment, Company match
• Paid Holidays
• Paid Time Off

Key Responsibilities
Site Operations:

• Facilitate communication among employees, Site Solution Leadership, Client leadership, and Corporate Human Quality Management.
• Support employee engagement, retention, and workforce development initiatives.

• Partner with Site Solution Leadership to monitor daily staffing levels, attendance, and shift coverage, and coordinate coverage for call-offs, vacancies, and leave absences.
• Monitor scheduled hours, overtime, and labor usage against budgeted staffing levels and contract requirements, and report variances to Site Solution Leadership.
• Contribute workforce, staffing, and safety information to the Daily Site Reports and other site operational reporting.
• Conduct routine site walkthroughs to observe workplace conditions, policy and procedure adherence, uniform and identification compliance, and employee performance, and communicate findings to Site Solution Leadership.
• Track and report site workforce metrics, including turnover, open positions, time-to-fill, attendance, training compliance, and injury trends.
• Provide workforce data and updates for Client meetings, service reviews, and business reviews.
• Support corrective action plans for staffing-related service gaps or Client concerns.
• Coordinate employee uniforms, identification badges, and facility access credentials in partnership with Site Solution Leadership and the Client.
• Support workforce transition activities during new contract start-ups, scope changes, and contract transitions, including onboarding incumbent employees.
• Assist with orienting new Site Solution Leadership to site Human Quality processes, policies, and reporting.

• Provide backup support for Site Solution Leadership functions during leadership absences, peak workloads, and other business needs.

Recruiting and Employee Relations:

• Serve as the primary Human Quality Management resource for employees assigned to the site.
• Partner with Corporate Human Quality Management, Payroll, and Operations to implement company initiatives, programs, and policy updates at the site level.
• Lead site-level recruiting and staffing activities, including reviewing applications, conducting pre-screens and interviews, and evaluating candidate qualifications.
• Partner with site leadership to identify staffing needs and coordinate interview schedules.
• Coordinate new-hire onboarding, including orientation scheduling, document collection, and assignment of required training.
• Support employee relations activities, including documentation, corrective action tracking, and investigation support.
• Coordinate offboarding activities, including exit interviews and separation documentation.
• Identify and escalate employee concerns, workforce trends, and operational challenges to Corporate Human Quality Management as appropriate.

Payroll and Benefits Coordination:

• Serve as the site liaison for payroll and benefits administration.
• Review and correct employee timecards, resolve timekeeping discrepancies, and ensure payroll data is accurately captured and submitted by established payroll deadlines.
• Investigate employee pay errors promptly, determine root cause, implement corrective actions to prevent recurrence, and coordinate pay corrections with Corporate Payroll.
• Collect, review, and submit benefits documentation to ensure timely processing of enrollments, changes, and terminations.
• Support annual open enrollment, benefits communications, and workforce education initiatives in partnership with Corporate Human Quality Management and Payroll.

Compliance and Documentation:

• Ensure compliance with company policies, Client requirements, and applicable federal, state, and local employment laws.
• Collect, review, and forward required employment and compliance documentation to Corporate Human Quality Management in a timely manner.
• Coordinate with Corporate Human Quality Management and new hires to verify work authorization documents for Form I-9 completion.
• Serve as a site resource for Collective Bargaining Agreement and Service Contract Act compliance, escalating issues to Corporate Human Quality Management as appropriate.
• Serve as a site resource during Joint Commission and other accreditation or regulatory surveys, assisting with documentation, employee communication, and follow-up action plans.
• Manage and monitor completion of mandatory training, certifications, and policy acknowledgements for site employees.
• Maintain the confidentiality and security of employee payroll, compensation, benefits, personal, and company information.

Safety and Risk Management:

• Promote compliance with Mission: Zero and all company safety programs, policies, and procedures.
• Assist with tracking workplace injuries, incident reports, workers’ compensation claims, and return-to-work programs through the Company-designated EHS platform.
• Assist with investigations of workplace incidents, accidents, and near-miss events.
• Manage completion of required safety training for site employees.
• Identify and communicate potential workplace risks and safety concerns.

Quality and Continuous Improvement:

• Identify and implement process improvements in recruiting, onboarding, timekeeping, and employee documentation in partnership with the Vice President of Human Quality Management.
• Promote best practices and continuous improvement within site Human Quality operations.

Additional Responsibilities:

• Perform other duties aligned with this role as directed by the Vice President of Human Quality Management.

Qualifications

Position qualifications include the following:

• High school diploma or GED required.
• Associate or bachelor’s degree in human resources, Business Administration, or a related field preferred.
• SHRM-CP or PHR certification preferred.
• 3+ years of experience in payroll, human resources, or office administration required.
• Experience with payroll or HRIS systems required; ADP experience preferred.
• Experience recruiting, screening, interviewing, and selecting candidates for hourly positions.
• Experience with Collective Bargaining Agreements and federal and state employment practices preferred.
• Bilingual in English and Spanish required.
• Strong organizational, communication, and customer service skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft 365, including Word, Excel, PowerPoint, and Teams.

Physical Requirements

Position physical requirements include:

• Ability to sit or stand for extended periods while working at a computer and on the telephone.
• Ability to walk throughout facilities to meet with employees, support training, and assist with incident follow-up.
• Ability to lift up to 25 pounds occasionally.

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