We're looking for a dependable, organized, and customer-focused individual to join our team as a Customer Service Representative!
This position coordinates service appointments, communicates with customers, supports technicians, and assists with daily office operations. The ideal candidate is a strong communicator who can multitask, solve problems, and keep things running smoothly in a fast-paced environment.
Key Responsibilities
- Oversee customer service personnel.
- Conduct training and develop SOPs for customer service.
- Maintain social media marketing and respond to customer feedback.
- Work with local business partners to coordinate service requests.
- Answer incoming calls, respond to customer questions, and provide service updates.
- Review service requests, gather necessary information, and schedule service and follow-up appointments.
- Coordinate schedules based on technician availability and service needs.
- Communicate and coordinate with paid customers, manufacturers, and extended warranty companies regarding service requests, authorizations, and warranty coverage.
- Enter and maintain accurate scheduling, warranty, and billing information.
- Handle customer concerns professionally and work to de-escalate difficult interactions.
What We're Looking For
- Strong leadership skills.
- Ability to prioritize and coordinate tasks on a daily basis.
- Experience with customer escalations and resolution.
- Dependable, punctual, and ready to work.
- Strong communication, listening, and organizational skills.
- Ability to multitask and prioritize responsibilities
- Good judgment, problem-solving skills, and willingness to learn.
- Ability to maintain accurate records and follow established procedures.
- Professional, patient approach to customer service, including in challenging situations.
Previous experience in customer service, team management, scheduling, dispatching, or office administration is required.
