Dispatch Supervisor

Job Overview:

Supporting local client operations on a day-to-day basis, hands on paperwork/administrative controls to maximize efficiency. focus on driver hiring conversions and driver retention. Create and control safety programs involving working with drivers and safety department. Working through business continuity models to support operations through adversity.

Duties and responsibilities:

1. Customer Service

· Providing updates to customers on projects/goals/operational check in on pickups/deliveries

· Participate in customer weekly/daily calls regarding performance and planning

· Review potential changes and/or improvements with customer, validate internally with operations management team, and roll out changes/improvements to the many drivers and dispatchers involved.

2. Driver Management & Recruiting

· Support driver hiring and start up initiatives by interviewing and processing drivers

· Evaluate driver pools and driver capabilities for busy season/special projects

· Match driver candidates for capabilities that match service needs

· Work through application questions and concerns

· Coordinate Recruiting and Safety departments processing of applications

· 2. Review Problems from internal & external customers and resolve

o Interface with customers on expectations and recent issues to help resolve

o Work with internal customers from cross functional departments to establish needs and processes to complete

3. Operational Tools & infrastructure

· Work with tools and infrastructure items like

· Tracking /rand mcnally/skybitz

· As400 reporting

· Customer portals and online platforms i.e. Smartsheet

4. Administrative Support

· Work with administrative teams to complete orders/close out open billing items

· Develop reporting tools to create processed for additional revenue streams. i.e. detention and bobtail billing

Qualifications:

· Ability to actively and effectively act as a team member in a professional manner and in the spirit of TEAM success.

· This position requires a high school education or equivalent.

· Relevant work experience in a logistics field, 1 year experience preferred

· Proficient with Microsoft Word, Excel and PowerPoint.

· Ability to work under pressure and meet deadlines.

· Ability to communicate both orally and in writing with a wide range of people.